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- Tasks: Manage key client accounts and ensure their success through daily support and relationship building.
- Company: Join a successful tech-focused business with a strong reputation in client success.
- Benefits: Enjoy 25 days annual leave, bonuses, pension, private healthcare, and hybrid working options.
- Why this job: Be part of a supportive team that values career growth and offers diverse daily challenges.
- Qualifications: Experience in B2B client relationship management and project management is essential.
- Other info: Work hours are Monday to Friday, 8.30am-5pm, in a dynamic and engaging environment.
The predicted salary is between 43200 - 72000 £ per year.
Various benefits including company bonuses, 25 days annual leave, pension and private healthcare schemes.
Hybrid role - 3 days office working and 2 days remote working.
Outstanding team environment, supportive and nurturing, with excellent career growth.
Working hours 8.30am-5pm Monday-Friday.
A new opportunity has arisen for an experienced senior client relationship professional to join an established team within a highly successful technology-focused business. You will be passionate about providing the highest level of customer success to the largest Enterprise clients.
If you enjoy working in a role where you will be managing a small number of key client accounts, this is an ideal opportunity for you! You will be joining an experienced and focused team who work as strategic partners to their customers at every stage of their journey.
You will be heavily involved in building loyalty to ensure long-term retention of existing clients and collaborating with a wide range of internal stakeholders. The focus will be to ensure existing global customers are supported daily and new clients are onboarded smoothly.
The successful candidate will be a confident communicator and client success professional, gaining satisfaction from growing your relationships with Enterprise business accounts.
Key duties will involve:
- Day to day support of the largest key client relationships, including data analysis and creating reports.
- Offering solutions to clients as well as new ideas to ensure accounts always have the correct products and services.
- Customer onboarding and training.
- Ensuring retention of key client accounts through excellent customer account management, as well as identifying opportunities for account growth.
- Working collaboratively with internal stakeholders.
- Managing projects within the team.
You will have a passion for building relationships with key contacts and a proactive, positive approach to work. You will enjoy a role which is busy and no two days are the same. Experience managing a small number of high value global Enterprise client accounts will be essential in this role.
If you have senior level experience within a B2B client relationship management or account management position, along with project management skills, get in touch today.
Senior Client Success Manager employer: Jems Recruitment Ltd
Contact Detail:
Jems Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Success Manager
✨Tip Number 1
Familiarise yourself with the technology sector and the specific challenges faced by Enterprise clients. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of their needs.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past, particularly with high-value accounts. Be ready to discuss specific strategies you used to ensure client satisfaction and retention.
✨Tip Number 4
Showcase your project management skills by discussing relevant experiences where you led initiatives that improved client success. Highlighting your ability to collaborate with internal teams will also resonate well with the hiring managers.
We think you need these skills to ace Senior Client Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing high-value global Enterprise client accounts. Use specific examples that demonstrate your success in client relationship management and project management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your proactive approach to building relationships. Mention how your skills align with the key duties outlined in the job description.
Showcase Relevant Experience: When detailing your work history, focus on roles where you supported key client relationships and collaborated with internal stakeholders. Use metrics to illustrate your impact, such as retention rates or account growth.
Prepare for Potential Questions: Think about how you would answer questions related to client onboarding, training, and account management. Be ready to discuss specific challenges you've faced and how you overcame them in previous roles.
How to prepare for a job interview at Jems Recruitment Ltd
✨Showcase Your Client Success Experience
Be prepared to discuss your previous experience in managing high-value client accounts. Highlight specific examples where you successfully built relationships and ensured client satisfaction, as this role heavily focuses on client success.
✨Demonstrate Your Communication Skills
As a Senior Client Success Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Be ready to explain how you would handle difficult client situations or resolve conflicts.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to onboard a new client or address a client's concerns. Think about how you would approach these situations and the strategies you would employ.
✨Research the Company and Its Clients
Familiarise yourself with the company's services and its client base. Understanding their technology focus and the industries they serve will help you tailor your responses and demonstrate your genuine interest in the role.
