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- Tasks: Support customers with financial queries and negotiate payment plans.
- Company: Join a reputable and growing organisation in the financial services sector.
- Benefits: Enjoy 25 days annual leave, health insurance, pension, and hybrid working options.
- Why this job: Make a real difference while progressing your career in a supportive environment.
- Qualifications: Excellent communication skills and customer service experience are essential.
- Other info: Opportunity for continuous career growth within the company.
The predicted salary is between 28800 - 43200 £ per year.
Excellent opportunity to grow your career with 25 days annual leave plus 1 day off for your birthday, health insurance, pension, and annual bonus.
Hybrid working: 4 days in the office and 1 day working from home per week.
We are looking for an experienced customer service professional to join an established team in London. This is an excellent chance to join a reputable organisation where you will be able to continuously progress your career upwards or sideways within the company in the future.
The core duties of this role include providing a high standard of customer service to clients, discussing accounts which are in arrears over the phone as well as via email. You will be responsible for negotiating payment plans with customers and ensuring payments are made on time. You will also be required to accurately record and update customer information.
Responsibilities include:
- Contacting customers over the phone and by email to discuss overdue payments
- Negotiating payment plans with customers in arrears, including calculating repayments
- Identifying potential issues at early stages
- Minimising moving to litigation stage, if possible
- Identifying and managing vulnerable customers
- Maintaining a high level of customer service both internally and externally
- Working closely with other departments within the company
- Keeping up to date with current best practice and regulatory requirements, including updating records
To succeed in this role, you will possess excellent communication and customer service skills, being able to build relationships with people easily. You should be personable, with strong negotiation skills, as well as a calm and supportive manner. You will be able to manage your own workload, as well as work well within a team.
If you believe you have the skills and experience to be successful in this role, then we would love to hear from you. Call us or apply today.
Customer Service Advisor - Financial Services employer: Jems Recruitment Ltd
Contact Detail:
Jems Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Financial Services
✨Tip Number 1
Familiarise yourself with the financial services industry, especially regarding customer service practices. Understanding the common challenges customers face in this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your negotiation skills by role-playing scenarios where you discuss payment plans. This will prepare you for the types of conversations you'll have with customers in arrears and show your potential employer that you're ready for the role.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
✨Tip Number 4
Stay updated on regulatory requirements and best practices in customer service within financial services. Being knowledgeable about these topics will not only impress your interviewers but also show your commitment to providing excellent service.
We think you need these skills to ace Customer Service Advisor - Financial Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in financial services. Emphasise skills like communication, negotiation, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle financial discussions. Mention specific examples of how you've successfully managed customer relationships or resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your skills in negotiation and managing customer accounts. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Jems Recruitment Ltd
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from your past experiences where you successfully resolved customer issues or built strong relationships.
✨Prepare for Role-Specific Scenarios
Expect questions related to handling overdue payments and negotiating payment plans. Prepare by thinking of specific situations where you managed similar tasks. This will show your understanding of the role and your problem-solving skills.
✨Highlight Your Teamwork Abilities
This role requires collaboration with other departments. Be ready to discuss how you've worked effectively in teams before. Share examples that illustrate your ability to support colleagues and contribute to a positive team environment.
✨Research the Company and Industry
Familiarise yourself with the company’s values, mission, and recent developments in the financial services sector. This knowledge will help you tailor your answers and show your genuine interest in the organisation during the interview.
