At a Glance
- Tasks: Support customers by discussing overdue payments and negotiating payment plans.
- Company: Join a reputable and growing organisation in London with career progression opportunities.
- Benefits: Enjoy 25 days annual leave, health insurance, pension, and hybrid working options.
- Other info: This role offers a chance to grow within the company and work closely with various departments.
- Why this job: Make a real difference while developing your skills in a supportive team environment.
- Qualifications: Excellent communication and customer service skills are essential; negotiation skills are a plus.
The predicted salary is between 28800 - 43200 £ per year.
Excellent opportunity to grow your career.
25 days annual leave plus 1 day off for your birthday, health insurance, pension, and annual bonus.
Hybrid working, 4 days in the office and 1 day working from home per week.
Are you looking for an exciting new role where you can provide support to customers and really make a difference? Are you looking to join a reputable and growing organisation? Then this might be the perfect job for you!
We are looking for a Collections Agent to join an established team in London. This is an excellent chance to join this reputable organisation where you will be able to continuously progress your career upwards or sideways within the company in the future.
The core duties of this role include providing a high standard of customer service to clients, discussing accounts which are in arrears over the phone as well as via email. You will be responsible for negotiating payment plans with customers and ensuring payments are made on time. You will also be required to accurately record and update customer information.
Responsibilities include:
- Contacting customers over the phone and by email to discuss overdue payments.
- Negotiating payment plans with customers in arrears, including calculating repayments.
- Identifying potential issues at early stages.
- Minimising moving to litigation stage, if possible.
- Identifying and managing vulnerable customers.
- Maintaining a high level of customer service both internally and externally.
- Working closely with other departments within the company.
- Keeping up to date with current best practice and regulatory requirements, including updating records.
To succeed in this role, you will possess excellent communication and customer service skills, being able to build relationships with people easily. You should be personable, with strong negotiation skills, as well as a calm and supportive manner. You will be able to manage your own workload, as well as work well within a team.
If you believe you have the skills and experience to be successful in this role, then we would love to hear from you. Call us or apply today!
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jems Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jems Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Collections Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jems Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Jems Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jems Recruitment Ltd!
How to prepare for a job interview at Jems Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
