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- Tasks: Support customers by discussing overdue payments and negotiating payment plans.
- Company: Join a reputable and growing organisation in London with career progression opportunities.
- Benefits: Enjoy 25 days annual leave, health insurance, pension, and hybrid working options.
- Why this job: Make a real difference while developing your skills in a supportive team environment.
- Qualifications: Excellent communication and customer service skills are essential; negotiation skills are a plus.
- Other info: Work 4 days in the office and 1 day from home each week.
Excellent opportunity to grow your career with 25 days annual leave plus 1 day off for your birthday, health insurance, pension, and annual bonus. Hybrid working, 4 days in the office and 1 day working from home per week.
Are you looking for an exciting new role where you can provide support to customers and really make a difference? Are you looking to join a reputable and growing organisation? Then this might be the perfect job for you!
We are looking for a Collections Agent to join an established team in London. This is an excellent chance to join this reputable organisation where you will be able to continuously progress your career upwards or sideways within the company in the future.
The core duties of this role include providing a high standard of customer service to clients, discussing accounts which are in arrears over the phone as well as via email. You will be responsible for negotiating payment plans with customers and ensuring payments are made on time. You will also be required to accurately record and update customer information.
Responsibilities include:
- Contacting customers over the phone and by email to discuss overdue payments
- Negotiating payment plans with customers in arrears, including calculating repayments
- Identifying potential issues at early stages
- Minimising moving to litigation stage, if possible
- Identifying and managing vulnerable customers
- Maintaining a high level of customer service both internally and externally
- Working closely with other departments within the company
- Keeping up to date with current best practice and regulatory requirements, including updating records
To succeed in this role, you will possess excellent communication and customer service skills, being able to build relationships with people easily. You should be personable, with strong negotiation skills, as well as a calm and supportive manner. You will be able to manage your own workload, as well as work well within a team.
If you believe you have the skills and experience to be successful in this role, then we would love to hear from you. Call us or apply today.
Collections Officer employer: Jems Recruitment Ltd
Contact Detail:
Jems Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Collections Officer. Understanding the nuances of negotiating payment plans and managing customer relationships will help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills. Since this role involves a lot of interaction with customers, practice articulating your thoughts clearly and empathetically to demonstrate your ability to build rapport.
✨Tip Number 3
Research the company’s values and culture. Being able to align your personal values with those of the organisation can give you an edge in interviews, showing that you’re a good fit for their team.
✨Tip Number 4
Prepare examples from your past experiences that showcase your negotiation skills and customer service excellence. Real-life scenarios can effectively illustrate your capabilities and how you handle challenging situations.
We think you need these skills to ace Collections Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and collections. Use specific examples that demonstrate your negotiation skills and ability to manage accounts in arrears.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the collections process. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent communication skills. Provide examples of how you've successfully built relationships with clients or resolved disputes in previous roles.
Showcase Problem-Solving Abilities: Demonstrate your ability to identify potential issues early and propose solutions. Include instances where you have effectively managed vulnerable customers or minimised litigation risks.
How to prepare for a job interview at Jems Recruitment Ltd
✨Showcase Your Communication Skills
As a Collections Officer, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues or negotiated payment plans.
✨Prepare for Role-Specific Scenarios
Expect questions related to handling overdue payments and negotiating with customers. Prepare by thinking of specific scenarios where you managed difficult conversations or identified potential issues early. This will show your problem-solving skills and ability to handle sensitive situations.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Familiarise yourself with their approach to customer service and how they support their employees. This knowledge will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Your Teamwork Abilities
Since the role involves working closely with other departments, be ready to discuss your experience in collaborative environments. Share examples of how you've worked effectively within a team to achieve common goals, highlighting your interpersonal skills and adaptability.
