Senior Account Manager - 1 year FTC

About Jellyfish

Jellyfish is a full service global digital agency, combining strategy, creative, data and media buying and planning expertise with technology under one integrated roof. With almost 2,000 Jellies across 38 offices worldwide, we are the unconventional global marketing partner of the future. We understand both brand and activation. We ensure our clients reach, influence and connect with the right audiences and fans based on data that reveals the insights to deliver exceptional creative solutions across any platform. In short, we create and deliver culturally relevant creativity that cuts through the clutter and sets hearts (and feeds) on fire. As part of the Brandtech Group we're at the forefront of the deployment of GenAI tools across every aspect of what we do and in PencilPro we have the world's No.1 generative AI platform, revolutionising the process of creative production, distribution and performance prediction. At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who thrive in collaborative environments and value the unique contributions each person brings to the table.

Client Management Capability Overview:

At Jellyfish, Client Management has strategic ownership of accounts, providing the highest levels of client service while identifying and driving new business opportunities. Client Management teams ensure accounts are grown in line with agency strategy and commercial targets, while building trusted relationships with clients at all levels. Nothing that comes into Jellyfish should be a surprise to the CM team, and nothing goes out to clients without tacit or explicit acknowledgement from Client Management. The client lead functions as the "CEO" of a mini business inside Jellyfish - balancing client success, operational excellence, commercial growth, and team development.

Role Overview:

As a Senior Account Manager (Social) at Jellyfish, you will play a key role in managing integrated social-first client relationships, driving business growth, and ensuring operational excellence across social and creative workstreams. You will act as a trusted advisor to clients, aligning Jellyfish's social, creator, influencer, paid and organic social solutions with client business objectives while proactively identifying opportunities for innovation, audience growth, and engagement. You will contribute to the day-to-day running of some of Jellyfish's flagship social accounts, partnering with cross-functional teams across Strategy, Creative, Production, Paid Media, Influencer, Community Management, and Analytics to deliver best-in-class social campaigns and content. You will also support internal team development by mentoring junior team members, optimising client management processes, and fostering a culture of collaboration, creativity, and excellence.

Responsibilities:

• Serve as the primary point of contact for social and content workstreams within Enterprise clients or as the client lead for Scale accounts.
• Lead day-to-day management of integrated social campaigns across organic social, paid social, influencer, creator and content production workstreams.
• Build trusted client relationships by understanding client business goals, brand positioning, audience behaviours, and social KPIs.
• Drive account growth by identifying opportunities to introduce new social products, services, creator partnerships, innovation initiatives, or platform solutions.
• Clearly articulate client business objectives and demonstrate how Jellyfish's social work delivers measurable impact across engagement, reach, brand relevance, and performance.
• Translate client goals into actionable briefs and collaborate with internal teams to deliver high-quality social-first creative solutions.
• Capture all client recaps, status updates, meeting notes, and next steps with clear actions and accountability.
• Partner closely with Integrated Production and Project Management teams to manage timelines, workflows, approvals, and delivery schedules.
• Ensure seamless coordination across Social Strategy, Creative, Design, Production, Creator & Influencer, Community Management, and Paid Social teams.
• Support the development and execution of culturally relevant, platform-native social content and campaigns.
• Champion innovation by staying ahead of social platform trends, creator economy developments, emerging technologies, and audience behaviours.
• Confidently present recommendations, campaign updates, performance insights, and strategic opportunities to clients and stakeholders.
• Monitor client health metrics including profitability, net revenue growth, NPS, project evaluations, and client satisfaction.
• Take ownership of client renewals and contribute to long-term account growth and retention.
• Maintain accurate and up-to-date client data, forecasting, scopes, and commercial information in Salesforce.
• Implement best-in-class client management practices, ensuring playbooks, financial trackers, status documents, and reporting processes are consistently maintained.
• Support campaign reporting by working with analytics and strategy teams to interpret social performance data into actionable recommendations.
• Identify operational improvements to enhance efficiency, collaboration, scalability, and profitability across social workflows.
• Provide mentorship and support to junior Client Management team members, helping elevate social and client management best practices.
• Support onboarding and training of new hires through structured onboarding plans and knowledge sharing.
• Promote collaboration, creativity, innovation, and shared success within the team.
• Act as a role model across the organisation, demonstrating professionalism, accountability, and commitment to excellence.
• Identify and elevate potential risks or challenges proactively, collaborating with Directors and Client Partners to resolve issues effectively.
• Identify and elevate potential challenges, collaborating with Director/CP to resolve.

Qualifications & Experience:

• 4+ years agency, client-side, platform, or social media experience.
• Demonstrated experience managing integrated social campaigns and client relationships.
• Experience working across organic social, paid social, influencer, creator, and content production workstreams.
• Strong understanding of social reporting, analytics, and performance measurement.
• Experience using Google Workspace or Microsoft Office tools (Slides, Sheets, Docs, etc.).
• Comfortable working in fast-paced, matrixed environments with multiple stakeholders and priorities.

We emphasise skills, expertise, and behavioural attributes over years of experience and traditional degrees. We encourage candidates from diverse backgrounds and experiences to apply.