Operations Engineering Director in London

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a full service global digital agency, combining strategy, creative, data and media buying and planning expertise with technology under one integrated roof. With almost 2,000 Jellies across 38 offices worldwide, we are the unconventional global marketing partner of the future. We understand both brand and activation. We ensure our clients reach, influence and connect with the right audiences and fans based on data that reveals the insights to deliver exceptional creative solutions across any platform. We create and deliver culturally relevant creativity that cuts through the clutter and sets hearts (and feeds) on fire.

As part of the Brandtech Group, we're at the forefront of the deployment of GenAI tools across every aspect of what we do and in PencilPro, we have the world's No 1 generative AI platform, revolutionising the process of creative production, distribution and performance prediction.

The Director of Operations Engineering serves as a bridge between our technical infrastructure and our strategic vision. In this role, you won't just be managing systems - you will be a trusted partner to the CEO, responsible for architecting a technology roadmap that transforms data into a competitive advantage.

You will lead the evolution of our tech stack, with a heavy emphasis on Salesforce as our central nervous system. Your mission is to ensure that our data is not just stored, but accessible, actionable, and seamlessly integrated across every department.

Your primary responsibilities will include:

• Strategic Partnership: Collaborate directly with the CEO and executive leadership to align the technology roadmap with long-term business goals.
• Salesforce Ecosystem Ownership: Lead the architectural strategy for Salesforce, ensuring it supports complex workflows, robust reporting, and scalable growth.
• Data Democratisation: Design and implement integrations that break down data silos, ensuring "one version of the truth" is accessible to stakeholders across the business.
• Operational Maturity: Move the organisation from reactive troubleshooting to a proactive, automated, and mature engineering environment.
• Cross-Functional Leadership: Work hand-in-hand with the Operations team to identify friction points and deploy technical solutions that enhance team productivity.
• Vendor & Integration Management: Oversee the selection and maintenance of third-party tools (ERP, BI, Marketing Automation) and their integration with our core systems.

Qualifications:

• 8+ years in Operations or Systems Engineering, with at least 3-5 years in a leadership capacity.
• Deep expertise and certification in the Salesforce ecosystem (Sales Cloud, Service Cloud, and ideally Revenue Cloud or CPQ).
• Proven experience with middleware and iPaaS tools (e.g., MuleSoft, Workato, or Zapier) to connect disparate data sources.
• The ability to translate complex technical hurdles into clear business outcomes for the CEO and Board.
• A passion for data integrity and a track record of building systems where data is easily visualised (Tableau, PowerBI, etc.).

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information:

• Reward: You'll be eligible to join our discretionary annual bonus scheme.
• Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours.
• Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
• Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

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