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For Companies At a Glance
- Tasks: Lead sales operations, optimise processes, and ensure top-notch customer service.
- Company: Join the Jellycat family, a beloved brand known for its whimsical toys.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Make a real impact in a fun, creative environment while leading a passionate team.
- Qualifications: Experience in sales operations, strong analytical skills, and a knack for team leadership.
- Other info: Dynamic workplace with a focus on innovation and continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Sales Operations Manager role at Jellycat. For a quarter of a century, the Jellycat family has brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind.
As a senior leader within the Global Operations Team, the Sales Operations Manager will support and collaborate closely with our Planning, Distribution, IT and 3PL partners to ensure all service expectations are met. The ideal person for this role will be a seasoned and motivational senior people leader with experience in wholesale customer service and account management. This role will support Jellycat’s customers, sales, marketing, and operations strategies.
Responsibilities:- Overseeing daily order processing and resolving escalations.
- Monitoring and improving order accuracy, cycle time, and fulfilment metrics.
- Acting as a project sponsor for system upgrades, automation, and process redesign.
- Preparing and presenting strategic reports on order trends, revenue impact, and operational performance.
- Designing and implementing policies for credit checks, returns, and cancellations.
- Supporting sales forecasting and pipeline analysis with accurate order data.
- Overseeing training programs for the Order Management team on systems and best practices.
- Owning the end-to-end sales operations process, ensuring accuracy, timeliness, and compliance.
- Collaborating across all customer service and key account teams globally to work as one global organization.
- Identifying and implementing process improvements to support scalability and efficiency.
- Driving automation and system integration in line with best industry practices.
- Providing actionable insights from order and sales data to inform commercial, inventory, and demand planning.
- Developing dashboards and KPIs for leadership visibility.
- Managing and developing the Key Accounts team, setting clear goals and performance standards.
- Fostering a culture of continuous improvement and customer‑centricity.
- Ensuring adherence to regulatory requirements and internal controls for order processing.
- Mitigating operational risks through robust processes and contingency planning.
- A deep understanding of order management, invoicing, and fulfilment workflows.
- Knowledge of Sales Operations Best Practices: forecasting, pipeline management, and CRM optimization.
- Proficiency in ERP, CRM, and reporting tools (Power BI, Tableau).
- Ability to interpret complex data sets and translate them into actionable insights.
- Knowledge of trade regulations, credit policies, and internal controls.
- A proven track record managing operational teams (Order Management, Sales Support).
- Experience implementing automation and driving efficiency projects.
- Experience in cross‑functional collaboration: working with Sales, Finance, Supply Chain, and IT.
- Experience with strategic projects: leading initiatives such as system integrations, market expansion, or digital transformation.
- Customer‑Facing exposure: handling escalations and ensuring service excellence.
- Analytical thinking: strong ability to analyse trends, identify gaps, and propose solutions.
- Project management experience: skilled in planning, prioritising, and delivering strategic initiatives.
- Clear and persuasive communication techniques with stakeholders at all levels.
- Ability to resolve complex operational issues quickly.
- Ability to motivate and develop team members for high performance.
- Strategic mindset: thinking beyond day‑to‑day tasks to align operations with business goals.
- Willingness to proactively seek opportunities to optimise processes.
- Strong collaboration skills and the ability to build relationships across departments.
- Resilience & adaptability: thriving in fast‑paced, changing environments.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Sales Operations Manager employer: Jellycat
Contact Detail:
Jellycat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Jellycat or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Jellycat's values and culture. Show us how your experience aligns with their mission of bringing joy and creativity to customers. Tailor your answers to reflect their playful spirit!
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on articulating your achievements in sales operations and how they can benefit Jellycat’s goals.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Remind them why you’re the perfect fit for the Sales Operations Manager role and express your excitement about the opportunity.
We think you need these skills to ace Sales Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Operations Manager role. Highlight your experience in order management, customer service, and any relevant projects you've led. We want to see how your skills align with what Jellycat is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you the perfect fit. Don’t forget to mention your experience with cross-functional collaboration and process improvements.
Showcase Your Analytical Skills: Since this role involves interpreting complex data sets, make sure to highlight your analytical thinking in your application. Share examples of how you've used data to drive decisions or improve processes in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Jellycat
✨Know Your Numbers
As a Sales Operations Manager, you'll need to be comfortable with data. Brush up on key metrics related to order processing, fulfilment rates, and sales forecasting. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Your Leadership Style
This role requires strong people management skills. Prepare examples of how you've motivated teams and handled escalations. Think about specific situations where you fostered a culture of continuous improvement and customer-centricity.
✨Understand Jellycat's Magic
Familiarise yourself with Jellycat's products and their unique appeal. Being able to articulate what makes Jellycat special will show your genuine interest in the company and its mission. This can set you apart from other candidates.
✨Prepare for Cross-Functional Collaboration
You'll be working closely with various departments like IT, Sales, and Finance. Think of examples where you've successfully collaborated across teams to achieve a common goal. Highlight your communication skills and ability to build relationships.
