Jellycat, a beloved UK toy brand, is seeking a proactive Customer Service Advisor to join our Direct to Customer (DTC) team in London. You will handle inquiries via phone, email and live chat, processing order edits and coordinating with couriers to keep customers informed.
You will work toward KPIs on response and resolution times, delivering exceptional service in a fast-paced peak period. The 3-month contract supports our seasonal demand while you help ensure smooth order fulfilment.
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Proactive DTC Customer Care Specialist (3-Month Contract) employer: Jellycat
Jellycat is an exceptional employer that fosters a vibrant and supportive work culture, where creativity and collaboration thrive. As the Wholesale Customer Service Team Leader, you will not only lead a passionate team but also have access to continuous professional development opportunities, ensuring your growth within a company that values its employees. Located in a dynamic environment, Jellycat offers unique advantages such as a focus on employee well-being and a commitment to maintaining a joyful workplace, making it an ideal place for those seeking meaningful and rewarding employment.
