At a Glance
- Tasks: Manage customer accounts, resolve payment issues, and drive process improvements.
- Company: Join the Jellycat family, known for their whimsical and beloved toys.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real impact in a fast-paced organisation while working with a fun brand.
- Qualifications: 2-3 years of credit control experience and strong analytical skills.
The predicted salary is between 27450 - 33550 £ per year.
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world.
Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind.
How has this gentle tribe endeared themselves to so many?
Perhaps it is their whimsical expressions.
Or the deliciously soft fabrics.
Or the beautiful way in which they sit in your hand.
Whatever it is, there is something magical and unmistakeable about each one of them.
We’re looking for a proactive and experienced Credit Controller to join our team, reporting directly to the UK Credit Control Manager.
This role plays a vital part in supporting our UK Wholesale business, acting as a key point of contact and escalation for a portfolio of customers.
The role will work closely with internal stakeholders, such as sales, customer services and logistics, to ensure timely and effective debt resolution.
The ideal candidate will have previous experience (minimum 2 years) working in credit control in a consumer goods or product-based industry, managing a large portfolio of customer accounts.
This is a fantastic opportunity to make a real impact in a dynamic, fast-paced organisation where your expertise will help shape the way we manage and resolve debt challenges across the business.
You'll be; Performing credit risk assessments and providing input into credit decisions for customers.
Proactively managing a portfolio of 300–400 customer accounts, ensuring outstanding balances are collected on time.
Responding to customer account queries by phone and email.
Maintaining clear and professional communication with customers, ensuring a positive experience.
Investigating and resolving payment discrepancies and customer queries in a timely, accurate and professional way.
Allocating payments accurately and carrying out regular account reconciliations to keep information complete and up to date.
Supporting the preparation of reporting on aged debtors, cash collection performance and credit risk exposure.
Helping to drive process improvements and automation across the function.
You'll have; Knowledge & experience 2–3 years experience in credit control, ideally within a fast-paced, high-volume environment.
A strong understanding of complex payment allocation and account reconciliation processes.
Familiarity with Microsoft Dynamics 365 and confidence using Excel, including VLOOKUPs and pivot tables.
Exposure to credit risk reporting and analysis.
Skills Excellent organisational and time management skills, with the ability to prioritise effectively.
Strong analytical and problem-solving skills.
Clear and professional written and verbal communication skills.
Excellent attention to detail and a high level of accuracy.
Behaviours A proactive, solution-focused mindset with a hands-on approach to challenges.
A collaborative approach, while being equally comfortable working independently.
A customer-focused and professional approach, representing the brand with integrity.
An eagerness to learn and contribute to continuous improvement.
Credit Controller in London employer: Jellycat
Jellycat is an exceptional employer that fosters a vibrant and supportive work culture, where creativity and collaboration thrive. As the Wholesale Customer Service Team Leader, you will not only lead a passionate team but also have access to continuous professional development opportunities, ensuring your growth within a company that values its employees. Located in a dynamic environment, Jellycat offers unique advantages such as a focus on employee well-being and a commitment to maintaining a joyful workplace, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Jellycat. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Jellycat.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Jellycat's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Jellycat
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Jellycat.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Jellycat will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Jellycat employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
