At a Glance
- Tasks: Support and optimise D365 Supply Chain processes for Jellycat's UK and US teams.
- Company: Join the whimsical world of Jellycat, a beloved toy brand with a playful spirit.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to coach others and shape future D365 rollouts.
- Why this job: Make a real impact on supply chain operations while working with a fun and creative team.
- Qualifications: Experience with D365 Supply Chain Management and strong problem-solving skills required.
The predicted salary is between 45000 - 55000 £ per year.
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind.
You'll join Jellycat as our D365 Supply Chain expert, helping our UK and US teams get the very best from the system. From resolving complex functional issues and supporting critical supply chain processes to spotting opportunities to improve how we work, you'll have a real impact on how our operations run day to day.
You'll work closely with our ERP Support Analyst, Supply Chain teams and external partners, combining your Supply Chain knowledge with your D365 expertise to solve problems, drive improvements and create better ways of working as Jellycat continues to grow.
You'll be:
- Acting as the subject matter expert for D365 Supply Chain Management across the UK and US, providing specialist functional support for issues escalated by the ERP Support Analyst and IT Service team.
- Investigating and resolving complex supply chain issues across procurement, inventory management, warehouse management, sales order processing, product and master data, and transfer and shipping processes.
- Identifying the root cause of recurring supply chain issues and driving permanent fixes, working with the business and the managed service partner.
- Monitoring and troubleshooting EDI and integration flows (e.g. orders, ASNs, invoices and warehouse or 3PL interfaces), resolving failed or stuck messages and their underlying causes.
- Acting as the functional escalation point to the managed service partner for supply chain issues, providing clear and detailed tickets, challenging proposed solutions where needed and validating fixes with the business before closure.
- Leading the functional response to Priority 1/major incidents affecting receiving, fulfilment or shipping, working with the business and the partner until service is restored.
- Partnering with Supply Chain, Warehouse, Customer Service and Finance teams in the UK and US to understand regional processes, identify improvement opportunities and get the most from D365.
- Reviewing and shaping supply chain change and enhancement requests, providing functional design input, configuration and business impact assessment.
- Planning and carrying out testing of fixes, configuration changes and Microsoft service updates, including regression testing of key supply chain processes before release.
- Coaching and upskilling the ERP Support Analyst and IT Service team on supply chain processes, and producing supply chain process guides and knowledge articles in HaloITSM.
- Providing support across UK and US time zones, including regular work outside core hours to ensure overlap between regions.
- Providing supply chain expertise for future D365 rollouts to other regions, including design, testing, go-live and hypercare.
You'll have:
- Proven experience in an ERP application support or functional consultant role, with hands-on experience of Microsoft Dynamics 365 Supply Chain Management (or Dynamics AX) essential.
- Strong functional knowledge of end-to-end supply chain processes, including procure-to-pay, order-to-cash, inventory and warehouse management, and product and master data management.
- Experience with D365 Warehouse Management, including the Warehouse Management mobile app, highly desirable.
- An understanding of how Supply Chain Management interacts with D365 Finance, including inventory costing, posting and invoice matching.
- Experience supporting EDI and system integrations, including troubleshooting failed messages, batch jobs and the Data Management Framework, with exposure to Azure Integration Services considered an advantage.
- Experience supporting multi-entity, multi-region ERP environments, such as UK and US legal entities.
- Experience using IT Service Management tools to manage incidents, requests and changes, with HaloITSM experience considered an advantage.
- Experience working with third-party managed service or support partners, including escalation and SLA management.
- Familiarity with D365 reporting and Power BI, with working knowledge of SQL considered an advantage.
- Familiarity with Microsoft 365 and Entra ID.
- Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant (MB-330) and/or ITIL v4 Foundation certification would be an advantage.
- Strong written communication skills, with the ability to create clear user guides and explain technical issues in plain language.
D365 Supply Chain Support Consultant employer: Jellycat
Jellycat is an exceptional employer that fosters a vibrant and supportive work culture, where creativity and collaboration thrive. As the Wholesale Customer Service Team Leader, you will not only lead a passionate team but also have access to continuous professional development opportunities, ensuring your growth within a company that values its employees. Located in a dynamic environment, Jellycat offers unique advantages such as a focus on employee well-being and a commitment to maintaining a joyful workplace, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land D365 Supply Chain Support Consultant
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Jellycat, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of D365 Supply Chain Support Consultant.
We think you need these skills to ace D365 Supply Chain Support Consultant
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Jellycat. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Jellycat and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Jellycat
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Jellycat.
✨Research Specific Challenges Faced by Jellycat
Look into any unique supply chain challenges Jellycat might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
