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- Tasks: Support customers by processing orders and handling inquiries with a positive attitude.
- Company: Join Jellycat, a luxury soft toy brand known for its quirky designs and high-quality materials.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a creative team that values customer relationships and offers a fun workplace culture.
- Qualifications: Fluent in German with experience in customer service, preferably in a luxury setting.
- Other info: Opportunity to represent Jellycat at tradeshows and support exciting product launches.
The predicted salary is between 28800 - 43200 £ per year.
Creating original and innovative luxury soft toys, Jellycat combines luxurious fabrics with quirky and cute designs and sells its products online and via stockists throughout the UK, Europe and the rest of the world. Selling our products online and to our network of retailers and distributors, the Customer Service team is responsible for ensuring a smooth customer journey from when an order is raised to the point of preparation at the warehouse as well as post-delivery care.
The Customer Services role is pivotal, providing day-to-day support to our UK & EU stock lists, agents, and sales teams while working alongside our logistics and operations team. Developing and maintaining key relationships with our customers, ensuring orders are processed and enquiries are handled in a timely and efficient manner always with the Jellycat tone.
You’ll be:
- Answering and processing incoming customer requests via phone and email in line with Jellycat's processes and internal KPIs.
- Processing and managing customer orders.
- Making outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
- Ensuring a proactive, flexible, and positive approach at all times when handling customer requests.
- Sending weekly and monthly sales and backorder reports to agents.
- Discussing backorders and soft up-selling to help maximise sales opportunities.
- Managing any outstanding orders.
- Liaising with other departments to ensure fast and effective order processing.
- Liaising with the logistics team regarding post-delivery queries.
- Proactively developing relationships with new and existing customers, always ensuring a high level of customer retention.
- Supporting product launches where necessary.
- Supporting and representing the company at tradeshows where necessary.
- Supporting sales teams and agents where required.
- Ensuring customer information is updated and maintained on internal systems.
You’ll have:
- Fluency in German (written & spoken).
- Ideally 2 years experience in a customer-facing role, ideally B2B.
- Ideally experience in working for a luxury brand.
- Clear communicator (written & spoken).
- Proven experience in maintaining a high level of customer service and relationship building.
- Passion for customer service, ensuring it aligns with the Jellycat brand values.
- The ability to build good relationships at all levels with a positive and flexible approach.
- Initiative, ability to solve problems, and openness to continuous improvement and learning.
- The ability to be positive, resilient, and adaptable to change.
- A good working knowledge of Microsoft Office (Excel, Word, and Outlook).
- Excellent attention to detail and ability to work accurately.
- Great organisational skills with the ability to manage multiple priorities under pressure.
Wholesale Customer Service Specialist(German Sp... Customer Services London employer: Jellycat Toy Co. Ltd.
Contact Detail:
Jellycat Toy Co. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Customer Service Specialist(German Sp... Customer Services London
✨Tip Number 1
Familiarise yourself with Jellycat's products and brand values. Understanding their unique selling points and customer service philosophy will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Being able to demonstrate fluency in both written and spoken German will be crucial for this role.
✨Tip Number 3
Prepare examples of how you've successfully handled customer inquiries or resolved issues in previous roles. Highlighting your experience in maintaining high customer service standards will set you apart.
✨Tip Number 4
Network with current or former employees of Jellycat if possible. Gaining insights into the company culture and expectations can give you an edge in understanding what they value in a candidate.
We think you need these skills to ace Wholesale Customer Service Specialist(German Sp... Customer Services London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a B2B context. Emphasise any previous roles where you demonstrated relationship-building skills and a passion for customer service, particularly within luxury brands.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the Jellycat brand. Mention your fluency in German and how it will benefit the team. Share specific examples of how you've successfully handled customer inquiries and built relationships in past roles.
Showcase Your Skills: Highlight your organisational skills and attention to detail in your application. Provide examples of how you've managed multiple priorities under pressure and maintained high levels of customer satisfaction.
Research Jellycat: Familiarise yourself with Jellycat's products and brand values. Understanding their unique selling points will help you align your application with their expectations and demonstrate your genuine interest in the company.
How to prepare for a job interview at Jellycat Toy Co. Ltd.
✨Showcase Your Language Skills
Since fluency in German is a must for this role, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or discuss scenarios in German, so practice speaking and writing in the language beforehand.
✨Highlight Customer Service Experience
Make sure to discuss your previous experience in customer-facing roles, especially in B2B environments. Share specific examples of how you've successfully handled customer inquiries and built relationships, as this aligns with the expectations of the role.
✨Emphasise Your Problem-Solving Skills
The ability to solve problems and adapt to changing situations is crucial. Prepare examples of challenges you've faced in past roles and how you resolved them, showcasing your initiative and flexibility.
✨Demonstrate Passion for the Brand
Jellycat values a strong alignment with its brand ethos. Research the company and its products, and be ready to express why you're passionate about working for a luxury brand like Jellycat. This will help you connect with the interviewers on a personal level.
