At a Glance
- Tasks: Provide top-notch customer service and support for Jellycat's beloved products.
- Company: Join the Jellycat family, known for their whimsical and original toys.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with opportunities to attend tradeshows and support product launches.
- Why this job: Be part of a magical brand that brings joy to customers worldwide.
- Qualifications: 2+ years in customer service, fluent in German, and a passion for helping others.
The predicted salary is between 36000 - 44000 £ per year.
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind.
The Customer Service team is responsible for ensuring a smooth customer journey from when an order is raised to the point of preparation at the warehouse as well as post-delivery care. The role provides day-to-day support to our UK & EU stock lists, agents and sales teams while working alongside our logistics and operations team.
Key responsibilities include:
- Answering and processing incoming customer requests via phone and email in line with Jellycat's processes and internal KPIs.
- Processing and managing customer's orders.
- Making outgoing phone calls to customers where appropriate to achieve a satisfactory resolution.
- Ensuring a proactive, flexible and positive approach at all times when handling customer requests.
- Sending weekly and monthly sales and backorder reports to Regional Sales Managers.
- Discussing backorders and soft up-selling to help maximise sales opportunities.
- Managing any outstanding orders.
- Liaising with other departments to ensure fast and effective order processing.
- Liaising with the logistics team regarding post-delivery queries.
- Proactively developing relationships with new and existing customers to ensure a high level of customer retention.
- Supporting product launches where necessary.
- Supporting and representing the company at tradeshows where necessary.
- Supporting sales teams and agents where required.
- Ensuring customer information is updated and maintained on internal systems.
You'll have:
- Minimum 2 years experience in a customer facing role, ideally B2B.
- Experience in working for a luxury brand is desirable but not essential.
- Clear communicator (both spoken and written).
- Proven experience in maintaining a high level of customer service and relationship building.
- Passionate about helping customer service in line with Jellycat brand values.
- Able to build good relationships at all levels with a positive and flexible approach.
- Able to solve problems, have initiative, and be open to continuous improvement and learning.
- Must be positive, resilient, and adaptable to change.
- Good working knowledge of Microsoft Office (Excel, Word and Outlook).
- Excellent attention to detail and ability to work accurately.
- Highly organised with an ability to manage multiple priorities under pressure.
- Generating and interpretation of reports.
- Critical thinking.
- German speaking.
- Experience using D365, Zendesk or similar customer service systems.
Wholesale Customer Service Specialist - German ... Customer Services · London · employer: Jellycat Toy Co. Ltd.
Jellycat Toy Co. Ltd. is an exceptional employer that fosters a vibrant and creative work culture, perfect for those passionate about product development in the toy industry. With opportunities for cross-continental collaboration and professional growth, employees are encouraged to innovate and bring their ideas to life in a supportive environment. Located in the UK, the company offers unique advantages such as access to a dynamic market and a chance to work with international partners, making it a rewarding place for aspiring professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Customer Service Specialist - German ... Customer Services · London ·
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jellycat Toy Co. Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jellycat Toy Co. Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Wholesale Customer Service Specialist - German ... Customer Services · London ·
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jellycat Toy Co. Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Jellycat Toy Co. Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jellycat Toy Co. Ltd.!
How to prepare for a job interview at Jellycat Toy Co. Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
