Jellycat Toy Co. Ltd. is seeking a proactive Customer Service Advisor to join our DTC team in a fast-paced environment. You will handle customer inquiries via phone, email and live chat, manage order edits and liaise with couriers to ensure timely deliveries.
You will work toward KPIs for response and resolution times as well as customer satisfaction, contributing to a smooth operation during peak periods. This is a 3 month contract with a supportive team and a focus on high-quality service.
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Multichannel Customer Service Advisor (3-Month Contract) employer: Jellycat Toy Co. Ltd.
Jellycat Toy Co. Ltd. is an exceptional employer that fosters a vibrant and creative work culture, perfect for those passionate about product development in the toy industry. With opportunities for cross-continental collaboration and professional growth, employees are encouraged to innovate and bring their ideas to life in a supportive environment. Located in the UK, the company offers unique advantages such as access to a dynamic market and a chance to work with international partners, making it a rewarding place for aspiring professionals.
