Jellycat Toy Co. Ltd. is seeking a proactive Customer Service Advisor to join the Direct to Customer (DTC) Brand team. You will manage customer interactions during Jellycat activations and events, ensuring exceptional service across phones, emails, and live chat.
In this fast-paced role, you will work towards KPIs such as response and resolution times and customer satisfaction scores, contributing to smooth operations and team success. Monday to Sunday pro-rota, 37.5 hours per week.
#J-18808-Ljbffr
Customer Experience Advisor, DTC Activations & Events employer: Jellycat Toy Co. Ltd.
Jellycat Toy Co. Ltd. is an exceptional employer that fosters a vibrant and creative work culture, perfect for those passionate about product development in the toy industry. With opportunities for cross-continental collaboration and professional growth, employees are encouraged to innovate and bring their ideas to life in a supportive environment. Located in the UK, the company offers unique advantages such as access to a dynamic market and a chance to work with international partners, making it a rewarding place for aspiring professionals.
