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For Companies At a Glance
- Tasks: Support and enhance the INFOR CPQ platform while managing user satisfaction.
- Company: Join JELD-WEN, a global leader in door manufacturing with a collaborative culture.
- Benefits: Enjoy remote work, competitive salary, 25 days holiday, and a health plan.
- Why this job: Make a real impact in a dynamic team and grow your career in tech.
- Qualifications: Experience with CPQ tools and strong communication skills are essential.
- Other info: Flexible working environment with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Are you looking for new opportunities and want to work within the IT team of a Global business?
Are you experienced in working with a CPQ tool, wanting to work in an AGILE team, with experience, education, or a keen interest in development?
Here at JELD-WEN Europe, a global organisation that produces and manufactures Doors and Doorsets, we’re looking for a CPQ Application Specialist to be based in the UK. This is a home-based role working within a growing cross functional team.
Reporting to the Customer Experience Program Manager you will be instrumental in supporting the CPQ team at JELD-WEN to continually improve and enhance our INFOR platform. You will be responsible for user management including support tickets, training, and designing solutions with user satisfaction a priority.
We offer this role on a permanent basis, working remotely, a competitive salary, 25 days holiday with the opportunity to purchase up to 5 days, 7.5% pension, Medicash health plan and opportunities to grow and develop your career.
What your impact will be
- INFOR CPQ tool Management and Development
- Product Management, create, amend product configuration logic, Matrix Management, update matrices and support business on matrices data changes.
- Application Management: Support business on quote/order creation, country management, custom export creation, create system customization.
- Support on development of system integration (CRM, PIM, ERP)
- Support when required to help manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions. (CPQ + PIM).
- Support and sometimes lead the communication of any platform changes to end users and stakeholders.
- Experience with managing and resolving user support tickets – looking for ways to improve our INFOR service and operations.
- Support and lead in system training.
What you\\\’ll need to succeed
- Experience working with any CPQ tool in either admin, support, or development function.
- Experience with INFOR CPQ would be desirable but not essential.
- Any experience with CI/CD and Deployment tools would be beneficial.
- Must have an understanding of a business “quote to cash” process.
- Able to understand business requirements in relation to CPQ for delivery, development, and configuration actions.
- Excellent written and verbal communication skills with experience in a complex IT/Engineering/Technical environment.
- Advanced Microsoft Excel skills.
- Strong organisational, analytical, and problem-solving skills, with the ability to balance multiple tasks with high attention to detail.
Why join us
\”We are passionate about doors and are one of the world\\\’s largest manufacturers in this field. If you want to join us, we provide an international environment, a high level of flexibility, great potential for personal development and the opportunity to work with strong brands\”. We act with integrity, invest in people, inspire through innovation, deliver on our promises, and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.
About JELD-WEN
JELD-WEN, founded in 1960, is a leading global manufacturer of doors and windows with over 18,000 employees worldwide. In Europe, the company has a team of more than 6,500 people across the UK, France, and Central and Northern Europe. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminum windows and related products for use in the new construction and repair and remodeling of residential homes and non-residential buildings.
Our products and services afford us the opportunity to enter peoples\\\’ workplaces, homes, and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.
JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
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CPQ Application Specialist employer: Jeld-Wen
Contact Detail:
Jeld-Wen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CPQ Application Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially if they relate to CPQ tools. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This will help you get comfortable with common questions and refine your responses, making you more confident when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace CPQ Application Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with CPQ tools and any relevant skills. We want to see how your background aligns with the role, so don’t hold back on showcasing your achievements!
Show Off Your Communication Skills: Since this role involves a lot of user management and support, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. Share examples in your application that showcase your analytical and problem-solving skills, especially in a technical environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to review your application and get you into the process smoothly!
How to prepare for a job interview at Jeld-Wen
✨Know Your CPQ Tools
Make sure you brush up on your knowledge of CPQ tools, especially INFOR if you can. Be ready to discuss your experience with any CPQ tool and how you've used it in previous roles. This will show that you understand the technical aspects and can hit the ground running.
✨Understand the Quote to Cash Process
Familiarise yourself with the 'quote to cash' process as it's crucial for this role. Be prepared to explain how you've navigated this process in past experiences and how it relates to the CPQ tool management. This will demonstrate your understanding of the business side of things.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share specific examples of how you've tackled user support tickets or resolved issues in a complex IT environment. Highlight your analytical skills and attention to detail, as these are key for the role.
✨Communicate Effectively
Since excellent communication is a must-have, practice articulating your thoughts clearly and concisely. Think about how you would explain technical concepts to non-technical stakeholders, as this will be important when leading training sessions or communicating platform changes.
