Senior Site Services Inspector in London

Senior Site Services Inspector – Job DescriptionWe are looking for a Senior Site Services Inspector based at JELD‐WEN UK, who will work on a hybrid schedule between your home, our Sheffield manufacturing facility and client sites across the UK. The role involves site surveys, inspections, remediation, installation and maintenance of doors, door sets and, where required, windows and external door sets.

Key Responsibilities

Conduct site visits to assess reported issues and provide technical support.

Prepare detailed reports with recommendations for remedial actions, including materials, personnel, and safety considerations.

Act as the voice of the customer in quality‐related decisions.

Translate customer feedback, complaints, and expectations into actionable quality improvements.

Collaborate with the UK Quality and R&D teams to support continuous improvement and product development.

Carry out surveys, inspections, and oversee installation and maintenance activities under BM TRADA certification.

Complete annual audits and implement ongoing training requirements under BM TRADA schemes.

Operate with a safety‐first mentality at all times.

Manage a small team of four direct reports, setting objectives and nurturing development.

Communicate effectively with customers regarding issues, solutions, and claim outcomes.

Plan and communicate weekly schedules to optimise time and resources.

Support remedial teams and perform on‐site fixes when feasible.

Required Qualifications

Ideally a City & Guilds/NVQ/Diploma or equivalent in Joinery achieved through an apprenticeship.

Previous experience working with fire doors.

Valid CSCS card or willingness to obtain prior to employment.

Working knowledge of building and health & safety regulations.

Leadership experience in leading cross‐functional teams and mentoring direct reports.

Experience in manufacturing or construction environments is advantageous.

Knowledge or qualifications related to fire doors and fire regulations is desirable.

Willingness to undertake training to achieve Q‐Mark Fire Door Installation and Q‐Mark Fire Door Maintenance Certification.

Full, clean UK driving licence.

Flexible regarding working hours with early starts, late finishes and overnight stays required.

Benefits & Working Conditions

Permanent role with 25 days holiday plus 8 statutory bank holidays (option to purchase up to 5 extra days).

7.5% pension contribution.

Private health insurance.

Company car/van with opportunities for career growth and development.

Hybrid working arrangement and regular travel to client sites across the UK.

JELD‐WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, colour, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

For more information about JELD‐WEN and its global manufacturing capabilities, please visit our website.

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