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- Tasks: Lead client development and drive commercial performance for a diverse portfolio.
- Company: Established B2B marketing agency with a focus on growth and innovation.
- Benefits: Competitive salary, bonus potential, and significant influence in a senior leadership role.
- Why this job: Shape client success and agency growth while building trusted relationships.
- Qualifications: Senior-level experience in client services and a background in B2B marketing.
- Other info: Autonomy and opportunity to engage with senior stakeholders.
The predicted salary is between 60000 - 80000 £ per year.
Our client is a well-established and growing B2B marketing agency in search of a Client Services Director to lead the commercial performance and growth of its client portfolio. Sectors include construction, engineering, technology and professional services. This isn’t your typical Client Services Director role, as your focus will purely be on client development and less focus on delivery. You will very much be the face of the business when it comes to the client portfolio.
This is a senior, client-facing leadership role with responsibility for revenue growth, margin protection, senior stakeholder relationships and commercial strategy. The successful candidate will help ensure growth is sustainable, deliberate and aligned to delivery capability. The role will suit a commercially astute leader with deep experience in B2B agency environments and a strong track record of growing complex client portfolios. The position carries significant influence, with potential for broader senior leadership team involvement for the right individual.
What you’ll be responsible for:
- Own commercial performance across the client portfolio, including revenue, margin and profitability
- Identify and deliver account growth through upsell, expansion and strategic repositioning
- Build and maintain trusted relationships with senior client stakeholders
- Lead commercial input into new business, including pitch strategy, pricing and scope
- Support effective onboarding of new clients
- Contribute to proposition development and sector focus
- Represent the agency externally through senior-level engagement and thought leadership
What experience we need:
- Significant senior-level experience in client services, commercial or account leadership
- Background in a B2B marketing or creative agency is essential
- Proven ability to drive profitable growth across complex client portfolios
- Strong understanding of agency commercial models, retainers and scope management
- Confident operating at board and senior stakeholder level
This role offers real autonomy, senior-level influence, and the chance to shape both client success and agency growth in a meaningful way. Salary is dependent on level of experience and is 75k-100k plus bonus.
Interested? Apply now or message us to find out more.
Director of Client Services in Manchester employer: JeffersonLocke
Contact Detail:
JeffersonLocke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your expertise! Consider writing articles or sharing insights related to client services and B2B marketing. This not only positions you as a thought leader but also gets you noticed by potential employers.
✨Tip Number 3
Prepare for interviews by researching the company’s clients and recent projects. Tailor your responses to demonstrate how your experience aligns with their needs, especially in driving growth and managing client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are genuinely interested in joining our team.
We think you need these skills to ace Director of Client Services in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Director. Highlight your experience in B2B marketing and any specific achievements in client development that align with what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your commercial acumen and how you've successfully managed complex client portfolios. Don't forget to mention why you're excited about this opportunity with us!
Showcase Your Leadership Skills: Since this is a senior role, we want to see examples of your leadership style. Share stories that demonstrate how you've built trusted relationships with senior stakeholders and driven growth in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JeffersonLocke
✨Know Your Numbers
As a Director of Client Services, you'll need to demonstrate your understanding of commercial performance. Brush up on key metrics like revenue growth, margin protection, and profitability. Be ready to discuss how you've driven these numbers in past roles.
✨Build Relationships
This role is all about client development, so show that you can build and maintain trusted relationships with senior stakeholders. Prepare examples of how you've successfully engaged with clients and contributed to their growth.
✨Showcase Your Strategic Mindset
You'll be involved in pitch strategy and commercial input for new business. Think about how you've approached strategic repositioning or upselling in the past. Be prepared to share specific strategies that led to successful outcomes.
✨Demonstrate Thought Leadership
As the face of the business, you'll need to represent the agency externally. Share your insights on industry trends and how they impact client success. This will show your potential employer that you're not just a leader but also a forward thinker.
