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- Tasks: Lead client development and drive commercial performance for a diverse portfolio.
- Company: Established B2B marketing agency with a focus on growth and innovation.
- Benefits: Competitive salary, bonus potential, and the chance to shape agency success.
- Why this job: Be the face of the business and influence client success at a senior level.
- Qualifications: Senior-level experience in client services and a background in B2B marketing.
- Other info: Opportunity for significant autonomy and involvement in senior leadership.
The predicted salary is between 75000 - 100000 £ per year.
Our client is a well-established and growing B2B marketing agency in search of a Client Services Director to lead the commercial performance and growth of its client portfolio. Sectors include construction, engineering, technology, and professional services.
This isn’t your typical Client Services Director role, as your focus will purely be on client development with less emphasis on delivery. You will be the face of the business regarding the client portfolio. This is a senior, client-facing leadership role with responsibility for revenue growth, margin protection, senior stakeholder relationships, and commercial strategy. The successful candidate will help ensure growth is sustainable, deliberate, and aligned to delivery capability.
The role will suit a commercially astute leader with deep experience in B2B agency environments and a strong track record of growing complex client portfolios. The position carries significant influence, with potential for broader senior leadership team involvement for the right individual.
What you’ll be responsible for:
- Own commercial performance across the client portfolio, including revenue, margin, and profitability
- Identify and deliver account growth through upsell, expansion, and strategic repositioning
- Build and maintain trusted relationships with senior client stakeholders
- Lead commercial input into new business, including pitch strategy, pricing, and scope
- Support effective onboarding of new clients
- Contribute to proposition development and sector focus
- Represent the agency externally through senior-level engagement and thought leadership
What experience we need:
- Significant senior-level experience in client services, commercial, or account leadership
- Background in a B2B marketing or creative agency is essential
- Proven ability to drive profitable growth across complex client portfolios
- Strong understanding of agency commercial models, retainers, and scope management
- Confident operating at board and senior stakeholder level
This role offers real autonomy, senior-level influence, and the chance to shape both client success and agency growth in a meaningful way. Salary is dependent on level of experience and is £75k-£100k plus bonus.
Interested? Apply now or message us to find out more.
Director of Client Services employer: JeffersonLocke
Contact Detail:
JeffersonLocke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your expertise! Consider writing articles or sharing insights related to client services and B2B marketing. This positions you as a thought leader and can attract attention from potential employers.
✨Tip Number 3
Prepare for interviews by researching the company’s client portfolio and recent projects. Tailor your responses to demonstrate how your experience aligns with their needs, especially in driving growth and managing senior relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Director. Highlight your experience in B2B marketing and any specific achievements in client development that align with what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your commercial acumen and how you've successfully managed complex client portfolios. Don’t forget to mention why you’re excited about joining our team at StudySmarter.
Showcase Your Leadership Skills: Since this is a senior role, we want to see examples of your leadership style. Share stories that demonstrate how you've built trusted relationships with senior stakeholders and driven growth in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at JeffersonLocke
✨Know Your Numbers
As a Director of Client Services, you'll need to demonstrate your understanding of commercial performance. Brush up on key metrics like revenue growth, margin protection, and profitability. Be ready to discuss how you've driven these numbers in past roles.
✨Build Relationships
This role is all about client development, so show that you can build and maintain trusted relationships. Prepare examples of how you've engaged with senior stakeholders and turned those relationships into successful outcomes for your previous clients.
✨Showcase Your Strategic Mindset
The agency is looking for someone who can identify account growth opportunities. Think about times when you've successfully upsold or repositioned accounts. Be prepared to share your strategic approach to client development during the interview.
✨Engage in Thought Leadership
Since you'll be representing the agency externally, it's important to convey your thought leadership. Share insights on industry trends relevant to construction, engineering, technology, and professional services. This will show that you're not just a leader but also a knowledgeable voice in the field.
