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- Tasks: Be the go-to person for customer communication and manage order processing.
- Company: Join a global leader in aerospace, defence, and energy with over 60,000 employees.
- Benefits: Enjoy competitive pay, career progression, free parking, and a subsidised canteen.
- Why this job: Work with major aerospace companies and develop valuable skills in a dynamic environment.
- Qualifications: Previous customer service experience is preferred; familiarity with Microsoft tools is essential.
- Other info: Work permit required for non-passport holders; flexible hours with an early finish on Fridays.
The predicted salary is between 24000 - 32000 £ per year.
Permanent Role
Location: Coventry, United Kingdom
Working hours: 08:00-16:30 Mon-Thurs, early finish Friday
Salary: Circa £28,000 + progression opportunity + benefits
About us: This Business is an international leader in the aerospace, defence and energy markets, employing more than 60,000 people at over 40 manufacturing facilities, and regional offices worldwide. Working closely with their customers, this business delivers technologically differentiated systems and products for the most demanding environments, with high certification requirements for applications across its core end markets. Through focusing on engineering and operational excellence, this business builds broad installed bases of equipment and provides services and support across a fleet of approximately 73,000 aircraft.
Business Core values: Winning culture, valued customers, passionate people, and engaged leadership are what have allowed them to become the company they are today.
The Role: You will be the main contact for customer communication and being the face of the business. You will be responsible for dealing with contract updates, issues, and general coordination. The customers you work with are mostly large aerospace companies and engine suppliers, so accuracy and reliability are important. You will deal with customer queries and communication on a daily basis to keep business relationships ongoing.
Responsibilities of the role:
- Manage the customer order book and process accurate sales orders, including the review and circulation of purchase orders before customer transactions.
- Act as a point of contact for clients and customers, providing support across both operational needs and strategic initiatives.
- Support team members with order book strategy and assist in handling complex customer requirements, particularly on the repair side - raising orders, preparing quotes, and coordinating stakeholder approvals.
- Ensure compliance in customer transactions, including generating pro forma invoices and managing trade compliance in collaboration with internal systems and the Export Trade Compliance team.
- Work closely with cross-functional teams to coordinate deliveries and maintain business expectations.
Skills required:
- Previous experience in a similar customer service role, dealing with customer expectations in either a manufacturing, logistics, or similar business customer environment.
- Stakeholder and customer facing experience with the knowledge to handle customer standards.
- Computer literate with experience using Microsoft tools and other Microsoft Office practices.
- Previous manufacturing and/or aerospace background and the use of FARS and DFARS is a strong plus but not essential to have.
- Familiarity with internal systems such as SAP or Workforce, but this can be trained.
Benefits:
- Free car parking
- Competitive pay package
- Career progression opportunities
- Pension up to 10% company contribution
- Holiday 25 plus stats
- Subsidised canteen with Starbucks
- Life Assurance
- ACIP (Annual Cash Incentive)
- Employee Assistance Program for Health & Wellbeing
- Employee Perks - offering our employees discounts on a huge variety of goods and services
- Income Protection
- Business Resource Groups
- Volunteering day off
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
Customer Account Representative employer: Jefferson Wells Key Accounts
Contact Detail:
Jefferson Wells Key Accounts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Representative
✨Tip Number 1
Familiarise yourself with the aerospace and defence industry. Understanding the specific challenges and standards of this sector will help you engage more effectively with potential employers and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the aerospace field. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to job openings at companies like ours.
✨Tip Number 3
Brush up on your customer service skills, particularly in a technical context. Being able to articulate how you've successfully managed customer relationships in previous roles will set you apart from other candidates.
✨Tip Number 4
Research our company values and culture. Tailoring your approach to align with our winning culture and commitment to customer satisfaction will show that you're not just looking for any job, but that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Account Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Account Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience, particularly in manufacturing or logistics. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage customer relationships effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your skills and experiences make you a great fit for the position, especially in handling customer queries and managing order processes.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Customer Account Representative role.
How to prepare for a job interview at Jefferson Wells Key Accounts
✨Research the Company
Before your interview, take some time to learn about the company’s history, values, and recent developments. Understanding their core values, such as a winning culture and customer focus, will help you align your answers with what they value most.
✨Prepare for Customer Scenarios
Since the role involves managing customer communications and expectations, think of examples from your past experience where you successfully handled customer queries or resolved issues. Be ready to discuss these scenarios in detail during the interview.
✨Familiarise Yourself with Relevant Tools
The job mentions the use of Microsoft tools and possibly internal systems like SAP. Brush up on your skills with these tools, and be prepared to discuss how you have used similar software in previous roles to manage customer orders or data.
✨Showcase Your Teamwork Skills
This position requires collaboration with cross-functional teams. Be ready to share examples of how you have worked effectively within a team, particularly in high-pressure situations, to meet customer needs and ensure smooth operations.
