At a Glance
- Tasks: Provide senior-level application support and drive AI adoption in a dynamic tech environment.
- Company: Leading London Market insurance broker with a focus on innovation.
- Benefits: Competitive salary of £70k, bonus, and opportunities for professional growth.
- Other info: Join a collaborative team with a fast hiring process and strong leadership.
- Why this job: Shape the future of tech support while working with cutting-edge AI technologies.
- Qualifications: Strong application support experience and familiarity with integrated systems.
The predicted salary is between 70000 - 70000 € per year.
Please note – this role requires you to work on site in London a minimum of 3 days per week. Eligibility requires unrestricted right to work in the UK; no sponsorship available.
We're working with a leading London Market insurance broker to hire a Senior Technical Application Support Specialist to join their growing technology team. This is a key hire, replacing a long-standing team member, and offers the opportunity to step into a well‑established environment while helping shape the future of technical support, automation, and AI adoption across the business.
You'll take ownership of a broad estate of business‑critical applications, working closely with engineering, data, and business stakeholders to ensure systems run effectively while also bringing fresh ideas on emerging technologies.
Key Responsibilities- Provide senior‑level application support across a suite of business‑critical platforms
- Own and triage incidents, problems, and service requests, ensuring high‑quality resolution
- Support and maintain system integrations across multiple internal and external platforms
- Act as a technical escalation point within the team and provide cover for leadership when required
- Engage with senior stakeholders across the business in a professional, corporate environment
- Identify opportunities to improve systems, processes, and support capability
- Explore and champion emerging technologies, especially in AI and automation (e.g. Copilot, Google Cloud‑based tools)
- Contribute to ongoing initiatives around AI adoption, including internal tooling and platforms
- Strong experience in application support at a senior level
- Proven experience supporting integrated systems environments (APIs, middleware, or similar)
- Comfortable working across modern tech stacks in a vendor‑agnostic environment
- Experience in a professional services or corporate environment, supporting senior stakeholders
- Google Cloud platform experience
- Strong communication skills
- Experience working in a fast‑paced and professional environment
- A keen interest and passion in keeping up to date with emerging AI technologies
- Work in a forward‑thinking technology environment with active investment in AI (including internal tools and hundreds of active users)
- Opportunity to influence how new technologies are adopted and used
- Join a collaborative, high‑performing team with strong leadership
- Fast‑moving hiring process with quick decision‑making
- Competitive package including £70k base plus bonus
To apply for this role please submit your CV or contact David Airey on 0191 338 7508 or at d.airey@tenthrevolution.com.
Senior Tech App Support Specialist - London - £70k employer: Jefferson Frank
Join a leading London Market insurance broker that values innovation and collaboration, offering a dynamic work environment where you can influence the adoption of cutting-edge technologies like AI and automation. With a competitive salary of £70k and a commitment to employee growth, you'll thrive in a supportive culture that encourages fresh ideas and professional development while working closely with senior stakeholders in a well-established corporate setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Tech App Support Specialist - London - £70k
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at or know about the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 2
Prepare for the interview by researching the company and its tech stack. Familiarise yourself with their business-critical applications and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific incidents you've triaged or resolved in the past. Highlighting your ability to handle high-pressure situations will demonstrate that you’re the right fit for a senior role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the job. Let’s get you that Senior Tech App Support Specialist role!
We think you need these skills to ace Senior Tech App Support Specialist - London - £70k
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Tech App Support Specialist. Highlight your experience with application support, especially in integrated systems environments, and don’t forget to mention any relevant tech stacks you’ve worked with.
Showcase Your Communication Skills:Since you'll be engaging with senior stakeholders, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show that you can articulate complex technical concepts effectively.
Highlight Your Passion for Emerging Technologies:We love candidates who are keen on AI and automation! Make sure to include any projects or experiences that showcase your interest in these areas, especially if you've worked with tools like Google Cloud or similar technologies.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity in our forward-thinking tech environment!
How to prepare for a job interview at Jefferson Frank
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Google Cloud and integrated systems. Brush up on your knowledge of APIs and middleware, as you'll likely be asked to demonstrate your understanding of these during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've triaged incidents and resolved service requests in previous roles. Be ready to discuss specific challenges you faced and how you overcame them, as this will highlight your ability to handle high-pressure situations effectively.
✨Engage with Stakeholders
Since the role involves working closely with senior stakeholders, practice articulating your thoughts clearly and professionally. Think of scenarios where you’ve successfully communicated technical information to non-technical audiences, as this will demonstrate your strong communication skills.
✨Stay Ahead of Emerging Technologies
Familiarise yourself with the latest trends in AI and automation, particularly tools like Copilot. Be prepared to discuss how you can champion these technologies within the company and suggest innovative ideas that could improve their current systems and processes.
