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For Companies At a Glance
- Tasks: Design and implement service architecture for seamless IT integration across multiple suppliers.
- Company: Join a leading tech firm focused on operational excellence and innovation.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be at the forefront of IT service management and drive impactful improvements.
- Qualifications: Strong experience in SIAM, ITIL v4, and multi-supplier environments required.
- Other info: Ideal for those looking to make a difference in a dynamic, supportive environment.
The predicted salary is between 48000 - 72000 £ per year.
Role Purpose
Design and implement a robust service architecture across a multi-supplier, ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
Key Responsibilities
- Service Architecture & Design
- Define and implement service architecture for integrated services.
- Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
- Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
- Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.
- Service Transition
- Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
- Coordinate testing and acceptance for new or changed services.
- Governance & Reporting
- Operate SIAM governance framework.
- Monthly service reviews with suppliers.
- SLA/KPI reporting and trend analysis.
- Risk and compliance audits.
- Maintain escalation paths and RACI matrices.
- Continual Service Improvement (CSIP)
- Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
- Drive automation and efficiency improvements across ITSM workflows.
- Stakeholder & Supplier Management
- Act as the central point of contact for service integration issues.
- Provide clear reporting to senior leadership on service health and improvement initiatives.
Required Skills
- Strong experience in SIAM and multi-supplier environments.
- Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
- Proven ability to design service architecture, ticket flows, and SLA frameworks.
- Excellent governance, reporting, and stakeholder management skills.
Desirable
- Cloud infrastructure knowledge (AWS, OpenShift).
- Familiarity with secure/government environments.
- Experience in contract and commercial management.
Fully Remote
Inside IR35
January/February Start Date
Please send me your CV if you're interested.
SIAM Network Manager in London employer: Jefferson Frank
Contact Detail:
Jefferson Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SIAM Network Manager in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a SIAM Network Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL processes and service architecture knowledge. Be ready to discuss how you've implemented these in past roles, as this will show potential employers that you’re the real deal.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and tailor your approach to each one. It’s all about finding the right fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and helps build rapport with the hiring team.
We think you need these skills to ace SIAM Network Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SIAM Network Manager role. Highlight your experience with service architecture, ITIL processes, and multi-supplier environments. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or driven governance in previous roles. This helps us see the impact you've made in your past positions.
Keep It Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication that gets to the point without fluff!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Jefferson Frank
✨Know Your SIAM Inside Out
Make sure you brush up on your knowledge of Service Integration and Management (SIAM) principles. Be ready to discuss how you've successfully implemented service architecture in multi-supplier environments, and have examples ready that showcase your expertise in ITIL processes.
✨Showcase Your Governance Skills
Prepare to talk about your experience with governance frameworks and reporting. Think of specific instances where you've led monthly service reviews or conducted risk and compliance audits. This will demonstrate your ability to maintain operational excellence.
✨Be Ready for Technical Questions
Since the role involves ITSM tools like ServiceNow, be prepared to answer technical questions related to ticket flows and SLA frameworks. Familiarise yourself with common challenges in these areas and how you've overcome them in past roles.
✨Highlight Continuous Improvement Initiatives
Discuss any continual service improvement plans you've developed. Share how you've driven automation and efficiency improvements in ITSM workflows, as this shows your proactive approach to enhancing customer experience and optimising processes.
