At a Glance
- Tasks: Provide senior-level support for critical applications and drive AI adoption.
- Company: Leading London Market insurance broker with a focus on technology.
- Benefits: Competitive salary of £70k, bonus, and opportunities for professional growth.
- Other info: Collaborative team culture with a fast-paced hiring process.
- Why this job: Shape the future of tech support in a dynamic, innovative environment.
- Qualifications: Strong application support experience and familiarity with modern tech stacks.
The predicted salary is between 70000 - 70000 € per year.
Please note – this role requires you to work on site in London a minimum of 3 days per week. Eligibility requires unrestricted right to work in the UK; no sponsorship available.
We're working with a leading London Market insurance broker to hire a Senior Technical Application Support Specialist to join their growing technology team. This is a key hire, replacing a long-standing team member, and offers the opportunity to step into a well‑established environment while helping shape the future of technical support, automation, and AI adoption across the business.
You'll take ownership of a broad estate of business‑critical applications, working closely with engineering, data, and business stakeholders to ensure systems run effectively while also bringing fresh ideas on emerging technologies.
Key Responsibilities- Provide senior‑level application support across a suite of business‑critical platforms
- Own and triage incidents, problems, and service requests, ensuring high‑quality resolution
- Support and maintain system integrations across multiple internal and external platforms
- Act as a technical escalation point within the team and provide cover for leadership when required
- Engage with senior stakeholders across the business in a professional, corporate environment
- Identify opportunities to improve systems, processes, and support capability
- Explore and champion emerging technologies, especially in AI and automation (e.g. Copilot, Google Cloud‑based tools)
- Contribute to ongoing initiatives around AI adoption, including internal tooling and platforms
- Strong experience in application support at a senior level
- Proven experience supporting integrated systems environments (APIs, middleware, or similar)
- Comfortable working across modern tech stacks in a vendor‑agnostic environment
- Experience in a professional services or corporate environment, supporting senior stakeholders
- Google Cloud platform experience
- Strong communication skills
- Experience working in a fast‑paced and professional environment
- A keen interest and passion in keeping up to date with emerging AI technologies
- Work in a forward‑thinking technology environment with active investment in AI (including internal tools and hundreds of active users)
- Opportunity to influence how new technologies are adopted and used
- Join a collaborative, high‑performing team with strong leadership
- Fast‑moving hiring process with quick decision‑making
- Competitive package including £70k base plus bonus
To apply for this role please submit your CV or contact David Airey.
Senior Tech App Support Specialist - London - £70k employer: Jefferson Frank
Join a leading London Market insurance broker that values innovation and collaboration, offering a dynamic work environment where you can influence the adoption of cutting-edge technologies like AI. With a strong focus on employee growth, you'll have the opportunity to shape the future of technical support while working alongside a high-performing team in a professional corporate setting. Enjoy competitive compensation and the chance to make a meaningful impact in a well-established organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Tech App Support Specialist - London - £70k
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s tech stack and recent projects. Show us that you’re not just another candidate; demonstrate your passion for their work and how you can contribute to their tech support and AI initiatives.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle real-world scenarios during interviews. We want to see how you approach issues and your thought process when it comes to application support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Tech App Support Specialist - London - £70k
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Tech App Support Specialist. Highlight your experience with application support, especially in integrated systems environments, and don’t forget to mention any relevant tech stacks you’ve worked with.
Showcase Your Communication Skills:Since you'll be engaging with senior stakeholders, it’s crucial to demonstrate your strong communication skills. Use examples in your application that show how you've effectively communicated technical information to non-technical audiences.
Highlight Your Passion for Emerging Tech:We love candidates who are keen on keeping up with emerging technologies, especially AI and automation. Share any personal projects or experiences that showcase your interest and how you’ve applied this knowledge in a professional setting.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply through our website. It’s the best way for us to see your application and get you into the fast-moving hiring process we have in place!
How to prepare for a job interview at Jefferson Frank
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around application support and integrated systems. Be ready to discuss your experience with APIs, middleware, and any relevant tech stacks you've worked with. This will show that you're not just familiar with the tools but can also engage in meaningful conversations about them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've triaged incidents and resolved service requests in the past. Think of specific situations where you identified issues and implemented solutions, particularly in a fast-paced environment. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Engage with Stakeholders
Since this role involves working closely with senior stakeholders, practice how you'll communicate with them. Be ready to discuss how you've engaged with different teams in previous roles and how you can bring fresh ideas to the table, especially regarding AI and automation.
✨Stay Updated on Emerging Technologies
Show your passion for technology by discussing recent trends in AI and automation. Familiarise yourself with tools like Google Cloud and any relevant innovations. This will not only impress your interviewers but also align with the company's focus on adopting new technologies.
