At a Glance
- Tasks: Provide senior-level application support and drive innovation in AI and automation.
- Company: Top insurance broker in the London Market with a focus on technology.
- Benefits: Competitive salary up to £70k, bonuses, and a dynamic work environment.
- Other info: Join a high-performing team with fast hiring and growth opportunities.
- Why this job: Shape the future of tech in FinTech and influence AI adoption.
- Qualifications: Senior application support experience and strong communication skills required.
The predicted salary is between 70000 - 70000 £ per year.
I’m currently working with a top insurance broker in the London Market to appoint a Senior Technical Support Specialist as part of their expanding technology team. This is a key role, offering the chance to join a well‑established setup and play a significant role in shaping future support, automation and AI capabilities.
The Role
- Provide senior-level application support across a suite of business‑critical platforms
- Own and triage incidents, problems, and service requests, ensuring high-quality resolution
- Support and maintain system integrations across multiple internal and external platforms
- Act as a technical escalation point within the team and provide cover for leadership when required
- Engage with senior stakeholders across the business in a professional, corporate environment
- Identify opportunities to improve systems, processes, and support capability
- Explore and champion emerging technologies, especially in AI and automation (e.g. Copilot, Google Cloud-based tools)
- Contribute to ongoing initiatives around AI adoption, including internal tooling and platforms
Experience
- Strong in application support at a senior level
- Proven experience supporting integrated systems environments (APIs, middleware, or similar)
- Experience in a professional services or corporate environment, supporting senior stakeholders
- Google Cloud platform experience
- Strong communication skills
- Experience working in an accelerated and professional environment
Why Apply?
- Work in a forward‑thinking technology environment with active investment in AI (including internal tools and hundreds of active users)
- Opportunity to influence how new technologies are adopted and used
- Join a cooperative, high‑performing team with strong leadership
- Fast‑moving hiring process with quick decision‑making
- Competitive package including £70k base plus bonus
All candidates must be based in or around London, UK, and be comfortable travelling on‑site a minimum of 3 days per week. To be eligible for this role you must have the full, unrestricted right to work in the UK; this organisation is not able to offer sponsorship.
Senior Tech App Support Specialist - June 2026 in London employer: Jefferson Frank
Join a leading insurance broker in the London Market as a Senior Technical Application Support Specialist, where you will thrive in a dynamic and innovative technology environment. With a strong focus on AI and automation, this role offers exceptional opportunities for professional growth and the chance to influence the adoption of cutting-edge technologies. Enjoy a collaborative work culture, competitive salary, and the support of a high-performing team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Tech App Support Specialist - June 2026 in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Jefferson Frank values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Jefferson Frank might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Jefferson Frank!
✨Direct Apply to Jefferson Frank
Let's not forget to apply directly through the Jefferson Frank website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Tech App Support Specialist - June 2026 in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Jefferson Frank.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Jefferson Frank. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Jefferson Frank
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
