Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and implement service architecture for seamless IT integration across multiple suppliers.
- Company: Join a leading tech firm focused on operational excellence and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of IT service management and drive impactful improvements.
- Qualifications: Strong experience in SIAM, ITIL v4, and multi-supplier environments required.
- Other info: Dynamic role with excellent career advancement potential in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Role Purpose
Design and implement a robust service architecture across a multi-supplier, ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client. SIAM will be owned by the client, and this role will operate within that framework.
Key Responsibilities
- Service Architecture & Design
- Define and implement service architecture for integrated services.
- Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
- Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
- Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.
- Service Transition
- Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
- Coordinate testing and acceptance for new or changed services.
- Governance & Reporting
- Operate SIAM governance framework: Monthly service reviews with suppliers.
- SLA/KPI reporting and trend analysis.
- Risk and compliance audits.
- Maintain escalation paths and RACI matrices.
- Continual Service Improvement (CSIP)
- Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
- Drive automation and efficiency improvements across ITSM workflows.
- Stakeholder & Supplier Management
- Act as the central point of contact for service integration issues.
- Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
- Provide clear reporting to senior leadership on service health and improvement initiatives.
Required Skills
- Strong experience in SIAM and multi-supplier environments.
- Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
- Proven ability to design service architecture, ticket flows, and SLA frameworks.
- Excellent governance, reporting, and stakeholder management skills.
Desirable
- Cloud infrastructure knowledge (AWS, OpenShift).
- Familiarity with secure/government environments.
- Experience in contract and commercial management.
Please send me your CV if you're interested.
Network Architect in London employer: Jefferson Frank
Contact Detail:
Jefferson Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Architect in London
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or conferences related to SIAM and ITIL. This way, we can get our name out there and potentially find opportunities through personal connections.
✨Tip Number 2
Prepare for interviews by practising common questions related to service architecture and governance. We should also be ready to discuss our experience with ITIL processes and how we've handled multi-supplier environments.
✨Tip Number 3
Showcase our skills through a portfolio or case studies. If we’ve designed ticket flows or implemented SLAs in the past, let’s put that on display! It’ll help us stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our applications and follow up easily.
We think you need these skills to ace Network Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Architect role. Highlight your experience with SIAM, ITIL processes, and any relevant projects that showcase your skills in service architecture and governance.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that align with the job description, especially around multi-supplier environments and ITSM tools like ServiceNow.
Keep It Clear and Concise: We love a well-structured application! Keep your language clear and concise, making it easy for us to see how you fit the role. Avoid jargon unless it’s relevant to the position.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at Jefferson Frank
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v4 knowledge. Understand the processes like Incident, Problem, Change, and Release Management thoroughly. Be ready to discuss how you've implemented these in past roles, especially in a multi-supplier environment.
✨Showcase Your Service Architecture Skills
Prepare examples of service architecture designs you've created. Be specific about the ticket flows and SLAs you've established. This is your chance to demonstrate your expertise, so have some solid case studies ready to share.
✨Emphasise Governance and Reporting Experience
Highlight your experience with governance frameworks and reporting. Be prepared to discuss how you've conducted service reviews, managed SLAs/KPIs, and performed risk audits. This will show that you can maintain operational excellence.
✨Collaboration is Key
Since this role involves working with multiple suppliers, be ready to talk about your stakeholder management skills. Share examples of how you've facilitated collaboration between different teams and ensured smooth service integration.
