At a Glance
- Tasks: Provide hands-on IT support in a fast-paced financial services environment.
- Company: Global financial services firm with a focus on innovation and technology.
- Benefits: Gain valuable experience, work with cutting-edge tech, and develop your skills.
- Other info: Opportunity for growth and collaboration with global teams.
- Why this job: Join a dynamic team and make a real impact in a high-pressure trading environment.
- Qualifications: 3+ years of IT support experience and strong knowledge of Windows 11 and Office 365.
The predicted salary is between 35000 - 45000 £ per year.
A global financial services firm offering investment banking, equities, fixed income, asset management, and wealth management solutions is seeking an experienced Branch Support Engineer. This hands‑on role partners closely with the global desktop services team to deliver exceptional end‑user support, contribute to strategic initiatives, and enhance technology performance across a high‑pressure trading environment. The ideal candidate is a motivated, solutions‑driven professional who thrives in dynamic settings and is eager to grow while working with cutting‑edge technologies. This position offers extensive exposure to business stakeholders, technology partners, and global initiatives.
Key Responsibilities- Desktop & Infrastructure Support
- Provide daily hands‑on support within a high‑volume, fast‑moving financial services environment.
- Manage the implementation, maintenance, and support of all desktop technology—including hardware, software, telephony systems.
- Deliver frontline and ancillary support for front‑office and back‑office applications.
- Support Citrix/VDI environments and assist with onboarding new applications and technologies.
- Monitor desktop infrastructure performance and recommend enhancements to improve stability and efficiency.
- Operational Ownership & Incident Management
- Oversee all desktop operations for the assigned office or coverage area.
- Diagnose and resolve issues efficiently in close collaboration with Engineering and Application Support teams.
- Act as Incident Manager during outages, ensuring timely escalation and communication to global and local leadership.
- Coordinate and drive local initiatives, vendor relationships, hardware lifecycle management, and service requests (e.g., RMAs, new equipment, desk moves).
- Collaboration, Projects & Governance
- Build strong relationships with business units and serve as a trusted technical partner and advocate.
- Participate in IT Management meetings to discuss issues, projects, and strategic direction.
- Support global initiatives with cross‑functional teams (Application Support, Facilities, Infrastructure/Engineering).
- Assist with application packaging, production certification, and SCCM deployments.
- Maintain thorough documentation for systems, applications, and scheduled maintenance.
- Additional Technical Support Areas
- iPhone/iPad support via MobileIron MDM and Intune.
- Active Directory support.
- Printer/MFP management.
- BCP setup, configuration, and testing.
- Conference room and AV support.
- Bachelor’s degree in Information Technology or related field.
- 3+ years of IT support experience within a financial services environment.
- Strong background in enterprise desktop support with deep knowledge of Windows 11 and Office 365.
- Excellent communication, presentation, and interpersonal skills.
- Solid understanding of network architecture and client/server technology.
- Demonstrated problem‑solving ability and willingness to learn new technologies.
- Experience supporting technologies including: Windows 11, macOS, IPC turrets, Cisco VoIP phones, HP desktops & laptops, VDI, iPhones/iPads, printers/MFPs.
- Experience in DEX & AI toolsets is a plus but not required.
- Highly organized, detail‑oriented, and capable of working independently.
- Willing to work off‑hours or weekends as business needs require.
Frontline Branch IT Support Engineer - 6-Month Contract employer: Jefferies
Join a leading global financial services firm that values innovation and collaboration, offering a dynamic work environment where you can thrive as a Frontline Branch IT Support Engineer. With a strong focus on employee growth, you'll have the opportunity to work with cutting-edge technologies while receiving comprehensive support and training to enhance your skills. Our inclusive culture fosters teamwork and encourages you to build meaningful relationships across various business units, making this an excellent place for those seeking a rewarding career in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Branch IT Support Engineer - 6-Month Contract
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Frontline Branch IT Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding of desktop support. Be ready to discuss your experience with Windows 11, Office 365, and any other relevant technologies. Show them you’re not just a tech whiz but also a great communicator!
✨Tip Number 3
Don’t forget to showcase your problem-solving abilities! During interviews, share specific examples of how you've tackled challenges in high-pressure environments. This will demonstrate that you can thrive in the fast-paced world of financial services.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of getting noticed. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Frontline Branch IT Support Engineer - 6-Month Contract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Frontline Branch IT Support Engineer. Highlight your experience in desktop support, especially in high-pressure environments like financial services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a bit of personality, so don’t hold back!
Showcase Relevant Experience:When detailing your work history, focus on your hands-on support experience and any specific technologies you've worked with, like Windows 11 or Citrix. We’re keen to see how you’ve tackled challenges in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jefferies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Office 365, and any other technologies mentioned in the job description. Be ready to discuss your hands-on experience with desktop support and how you've tackled issues in a fast-paced environment.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved IT issues efficiently. Think of specific incidents where you acted as an Incident Manager or collaborated with teams to overcome challenges. This will demonstrate your ability to thrive under pressure.
✨Build Rapport with Interviewers
Since this role involves collaboration with various stakeholders, practice building rapport during your interview. Ask insightful questions about their current projects and express genuine interest in how you can contribute to their team.
✨Highlight Your Organisational Skills
Being detail-oriented is crucial for this position. Share examples of how you've managed multiple tasks or projects simultaneously, especially in a high-volume environment. This will show that you're capable of handling the operational ownership required in the role.
