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- Tasks: Engage with customers via email and chat, resolving inquiries and ensuring satisfaction.
- Company: Renowned UK retail and service organisation known for exceptional customer care.
- Benefits: Flexible part-time hours, full training, and a supportive team environment.
- Why this job: Make a positive impact while gaining valuable experience in customer engagement.
- Qualifications: 1 year of customer service experience preferred; strong communication skills essential.
- Other info: Ideal for students or career changers seeking practical experience.
The predicted salary is between 13 - 16 £ per hour.
Chance to work with a renowned UK-based retail and service organization known for delivering exceptional customer care. As a Part-Time Customer Service Representative, you will be the first point of contact for customers, handling inquiries and resolving issues in a professional and supportive manner. This role is perfect for individuals with excellent communication skills and a genuine desire to create positive customer experiences. You will receive full training to handle email and chat-based interactions confidently, while gaining insights into customer relationship management (CRM) systems. Freshers and those looking to transition into a customer-focused role are welcome to apply. With flexible part-time hours and a supportive team, this is an ideal opportunity for students, career changers, or anyone seeking practical experience in customer engagement. A minimum of 10 working hours per week is required, with flexible scheduling to suit your availability.
Job Responsibilities:
- Respond to customer inquiries via email and chat (non-voice)
- Provide clear information on products and services
- Maintain a professional and friendly tone in all communications
- Handle order-related complaints and returns
- Escalate complex issues to senior staff
- Follow up with customers to ensure satisfaction
- Update customer profiles accurately in CRM systems
- Assist in preparing customer service reports
Ideal Profile:
- You have at least 1 year experience within a Customer Service role, ideally within the Hospital / Health Care / Healthtech industry.
- You have working knowledge of Chat, Email and Cold calling.
- You pay strong attention to detail and deliver work that is of a high standard.
- You are adaptable and thrive in changing environments.
- You are a strong mentor and coach who can build high performing teams.
What's on Offer?
- Opportunity to make a positive impact
- Flexible working options
- Join a market leader within Hospital / Health Care / Healthtech
Customer Service Representative employer: Jee Sun Corporates
Contact Detail:
Jee Sun Corporates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before any interviews or chats, run through common customer service scenarios. This will help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 3
Show off your communication skills! Whether it’s in an interview or a casual chat, be clear and friendly. Remember, you’re aiming to create positive experiences, just like you would for customers.
✨Tip Number 4
Don’t forget to follow up! After your interview or any interaction, drop a quick thank-you note. It shows you’re keen and helps keep you on their radar. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer interaction, make sure your written application highlights your excellent communication skills. Use clear and friendly language to demonstrate how you can create positive customer experiences.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Service Representative role. Mention any relevant experience, especially in handling inquiries via email and chat.
Be Professional Yet Approachable: In your application, maintain a professional tone but don’t be afraid to let your personality shine through. We want to see that you can balance professionalism with a friendly approach, which is key in customer service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Jee Sun Corporates
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
As a Customer Service Representative, communication is key. Practice responding to common customer inquiries and complaints. You can even role-play with a friend to get comfortable with handling different scenarios, ensuring you maintain a friendly and professional tone.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Highlight your attention to detail and adaptability, as these are crucial in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to their success.
