Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, ensuring their success and satisfaction while driving adoption of Jedox solutions.
- Company: Jedox, a global leader in Enterprise Performance Management, recognised for innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the heart of customer success and make a real impact on business transformations.
- Qualifications: Strong communication skills and a passion for customer engagement.
- Other info: Fast-paced environment with dynamic challenges and career advancement potential.
The predicted salary is between 50000 - 65000 £ per year.
Jedox is a global leader in Enterprise Performance Management (EPM) and a recognized Gartner Magic Quadrant Leader, helping organizations transform fragmented planning into connected, data-driven decision-making. Trusted by more than 2,500 customers worldwide, Jedox enables business planning, budgeting and forecasting for finance, sales, and broader enterprise departments with leading-edge technology to outperform digital transformation and provide tangible customer value.
Your Responsibilities
We are hiring a Customer Success Manager. This role sits at the core of our business. It provides front-line guidance and support to all areas of the UK business and contributes to decisions that impact Jedox’ growth every day. In this role, you will be responsible for the onboarding, adoption, health, renewal, and expansion of a portfolio of Jedox clients, ensuring high satisfaction and return on investment.
What you love:
- You love engaging with customers and developing trusted advisor relationships with stakeholders and cross-functional teams.
- You thrive in fast-paced environments with shifting priorities.
- Ensuring customer success and satisfaction is your top priority.
- Acting as trusted advisor and key contact for our customers.
In this role, you will:
- Act as the primary point of contact for Jedox customers throughout the lifecycle — from onboarding and implementation, through adoption, renewal and expansion.
- Own a portfolio of enterprise customers, driving retention, adoption, and expansion of Jedox solutions through strategic, value‑focused engagement.
- Develop and execute Customer Success Plans that align Jedox capabilities with the customer’s business objectives, planning processes, and transformation roadmap.
- Lead customer-facing sessions including product demonstrations, enablement workshops and QBRs that highlight ROI and future opportunities.
- Serve as a strategic advisor, helping customers map Jedox to broader planning, forecasting, and performance management strategies across their organization.
- Identify and advance cross‑sell and upsell opportunities, partnering closely with Sales to support.
Customer Success Manager (m/f/d) in London employer: Jedox
Contact Detail:
Jedox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (m/f/d) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jedox on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Jedox's products and how they help customers succeed. Show us that you’re not just interested in the role, but also passionate about making a difference for clients.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Customer Success Manager role. We want to hear how you can drive customer satisfaction and retention, so make it clear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Jedox team.
We think you need these skills to ace Customer Success Manager (m/f/d) in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share examples of how you've built strong relationships and supported clients in the past. We want to know what makes you tick!
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight relevant experiences that align with our mission at Jedox. We love seeing candidates who take the time to connect their skills with our needs.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Jedox!
How to prepare for a job interview at Jedox
✨Know Your Customer Success Fundamentals
Before the interview, brush up on the key principles of customer success management. Understand how to build relationships and drive value for clients. Be ready to discuss your experience in onboarding and supporting customers, as this will show you’re aligned with the role's core responsibilities.
✨Research Jedox Inside Out
Dive deep into Jedox’s products and services. Familiarise yourself with their Enterprise Performance Management solutions and how they help businesses transform planning processes. This knowledge will allow you to speak confidently about how you can contribute to their mission and support their clients effectively.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully managed customer relationships or driven adoption of a product. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your problem-solving skills and ability to deliver tangible results.
✨Show Your Passion for Customer Engagement
During the interview, express your enthusiasm for engaging with customers and being their trusted advisor. Share your thoughts on how you would approach building relationships and ensuring customer satisfaction. This will highlight your alignment with the company culture and the importance they place on customer success.