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For Companies At a Glance
- Tasks: Engage with customers, ensuring their success and satisfaction while driving adoption of Jedox solutions.
- Company: Join Jedox, a global leader in Enterprise Performance Management with a vibrant culture.
- Benefits: Enjoy flexible work hours, generous vacation, health benefits, and career growth opportunities.
- Why this job: Be at the heart of customer success and make a real impact on their business transformations.
- Qualifications: 5-7 years in Customer Success or related fields, with strong communication and stakeholder management skills.
- Other info: Experience a dynamic environment with a focus on innovation and teamwork.
The predicted salary is between 50000 - 60000 £ per year.
Jedox is a global leader in Enterprise Performance Management (EPM) and a recognized Gartner Magic Quadrant Leader, helping organizations transform fragmented planning into connected, data-driven decision-making. Trusted by more than 2,500 customers worldwide, Jedox enables business planning, budgeting and forecasting for finance, sales, and broader enterprise departments with leading-edge technology to outperform digital transformation and provide tangible customer value.
Your Responsibilities
- Act as the primary point of contact for Jedox customers throughout the lifecycle — from onboarding and implementation, through adoption, renewal and expansion.
- Own a portfolio of enterprise customers, driving retention, adoption, and expansion of Jedox solutions through strategic, value‑focused engagement.
- Develop and execute Customer Success Plans that align Jedox capabilities with the customer’s business objectives, planning processes, and transformation roadmap.
- Lead customer-facing sessions including product demonstrations, enablement workshops and QBRs that highlight ROI and future opportunities.
- Serve as a strategic advisor, helping customers map Jedox to broader planning, forecasting, and performance management strategies across their organization.
- Identify and advance cross‑sell and upsell opportunities, partnering closely with Sales to support account growth and multi-solution adoption.
- Proactively monitor product usage and adoption, identify risks or optimization opportunities, and take action to ensure measurable value realization.
- Coordinate cross-functionally with Sales, Product, Support, and Partners to resolve issues, ensure seamless delivery, and elevate the overall customer experience.
Your Profile
- 5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization.
- Proven ability to drive retention, expansion, and strong adoption of SaaS solutions.
- Able to understand modeling, planning, and forecasting concepts and translate them into clear business value.
- Strong storytelling skills with the ability to craft compelling narratives for customer transformation journeys to scale Jedox solutions across multiple teams and functions.
- Experienced in leading QBRs, executive presentations, product demonstrations and roadmap discussions with senior stakeholders.
- Excellent communication and stakeholder management skills with strong executive presence.
- Comfortable working cross-functionally with Sales, Product, Support, and Services.
- Customer-first, proactive, and solution-oriented, with strong project and change‑management capabilities.
- Working knowledge of FP&A processes or EPM consulting is strongly preferred.
- A degree in Business, Economics, Computer Science, or a related field.
Are you ready to take on a new challenge and new experience? If your answer is yes, apply today to join our fun and fast-growing team! We look forward to receiving your application!
Benefits
- Flexible work: we love to work together in the offices as #Oneteam, but we also enjoy the possibility of working from everywhere and owning working hours.
- Take time to care for yourself: We offer generous vacation time and comprehensive health benefits plans, including Pension plans.
- Plan for your future: Work with your Line Manager to implement a career growth plan that suits your path.
- Reduce your footprint: All offices are centrally located and can be easily reached via public transportation.
- High-impact working environment: we enjoy flat hierarchies and short decision-making processes.
- Get corporate discounts across many brands and products.
Jedox is committed to creating an inclusive workplace and does not discriminate based on color, religion or belief, nationality, social or ethnic origin, age, gender, sexual orientation, or any other status protected by the laws and regulations in the geographic locations in which we operate.
Customer Success Manager (m/f/d) in England employer: Jedox
Contact Detail:
Jedox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (m/f/d) in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jedox on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by understanding Jedox's products inside out. Dive into their website, explore case studies, and get familiar with how they help businesses achieve their goals. This will show your genuine interest and help you speak their language during the interview.
✨Tip Number 3
Practice your storytelling skills! Think of examples from your past experiences where you've driven customer success or managed challenging situations. Being able to narrate these stories effectively will make you stand out as a candidate who can connect with clients.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows you're proactive and genuinely interested in the role at Jedox.
We think you need these skills to ace Customer Success Manager (m/f/d) in England
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer success shine through! We want to see how much you love engaging with customers and helping them achieve their goals.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or Account Management. We’re looking for those 5-7 years of experience, so don’t be shy about showcasing your achievements and how they align with our mission at Jedox.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially when it comes to driving retention and adoption of SaaS solutions. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Jedox.
How to prepare for a job interview at Jedox
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how retention, adoption, and expansion are measured in a SaaS environment. This will help you speak confidently about how you can drive these metrics for Jedox.
✨Showcase Your Storytelling Skills
Prepare to share compelling narratives from your past experiences that highlight your ability to engage customers and drive transformation. Use specific examples where you successfully mapped solutions to business objectives, as this aligns perfectly with what Jedox is looking for.
✨Familiarise Yourself with Jedox Solutions
Take some time to explore Jedox’s offerings and understand how they fit into enterprise performance management. Being able to discuss how these solutions can benefit potential clients will demonstrate your genuine interest and readiness for the role.
✨Prepare for Cross-Functional Collaboration Questions
Expect questions about working with different teams like Sales, Product, and Support. Think of examples where you successfully collaborated across functions to resolve issues or enhance customer experience. This will show that you’re a team player who can thrive in Jedox's collaborative culture.