At a Glance
- Tasks: Engage with customers, ensuring their success and satisfaction while driving adoption of Jedox solutions.
- Company: Jedox, a global leader in Enterprise Performance Management, known for innovation and customer value.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a fun, fast-growing team and thrive in a tech-driven, collaborative culture.
- Why this job: Be at the heart of customer success and make a real impact on business transformation.
- Qualifications: 5-7 years in Customer Success or related fields, strong communication, and project management skills.
The predicted salary is between 50000 - 60000 £ per year.
Jedox is a global leader in Enterprise Performance Management (EPM) and a recognized Gartner Magic Quadrant Leader, helping organizations transform fragmented planning into connected, data‑driven decision‑making. Trusted by more than 2,500 customers worldwide, Jedox enables business planning, budgeting and forecasting for finance, sales, and broader enterprise departments with leading‑edge technology to outperform digital transformation and provide tangible customer value.
Your Profile
- 5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization.
- Proven ability to drive retention, expansion, and strong adoption of SaaS solutions.
- Able to understand modeling, planning, and forecasting concepts and translate them into clear business value.
- Strong storytelling skills with the ability to craft compelling narratives for customer transformation journeys to scale Jedox solutions across multiple teams and functions.
- Experienced in leading QBRs, executive presentations, product demonstrations and roadmap discussions with senior stakeholders.
- Excellent communication and stakeholder management skills with strong executive presence.
- Comfortable working cross‑functionally with Sales, Product, Support, and Services.
- Customer‑first, proactive, and solution‑oriented, with strong project and change‑management capabilities.
- Working knowledge of FP&A processes or EPM consulting is strongly preferred.
- A degree in Business, Economics, Computer Science, or a related field.
Your Responsibilities
We are hiring a Customer Success Manager. This role sits at the core of our business. It provides front‑line guidance and support to all areas of the UK business and contributes to decisions that impact Jedox's growth every day. In this role, you will be responsible for the onboarding, adoption, health, renewal, and expansion of a portfolio of Jedox clients, ensuring high satisfaction and return investment.
What you love:
- You love engaging with customers and developing trusted advisor relationships with stakeholders and cross‑functional teams.
- You thrive in fast‑paced environments with shifting priorities.
- Ensuring customer success and satisfaction is your top priority.
- Acting as trusted advisor and key contact for our customers.
In this role, you will:
- Act as the primary point of contact for Jedox customers throughout the lifecycle — from onboarding and implementation, through adoption, renewal and expansion.
- Own a portfolio of enterprise customers, driving retention, adoption, and expansion of Jedox solutions through strategic, value‑focused engagement.
- Develop and execute Customer Success Plans that align Jedox capabilities with the customer’s business objectives, planning processes, and transformation roadmap.
- Lead customer‑facing sessions including product demonstrations, enablement workshops and QBRs that highlight ROI and future opportunities.
- Serve as a strategic advisor, helping customers map Jedox to broader planning, forecasting, and performance management strategies across their organization.
- Identify and advance cross‑sell and upsell opportunities, partnering closely with Sales to support account growth and multi‑solution adoption.
- Proactively monitor product usage and adoption, identify risks or optimization opportunities, and take action to ensure measurable value realization.
- Coordinate cross‑functionally with Sales, Product, Support, and Partners to resolve issues, ensure seamless delivery, and elevate the overall customer experience.
Customer Success Manager (m/f/d) in London employer: Jedox AG
At Jedox, we pride ourselves on being a dynamic and innovative employer that values customer success and employee growth. Our collaborative work culture fosters creativity and encourages professional development, ensuring that every team member has the opportunity to thrive in their career. Located in the UK, we offer a fast-paced environment where you can make a tangible impact while enjoying the benefits of working with cutting-edge technology in a supportive and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (m/f/d) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they align with customer success. This will help you tailor your responses and show you're genuinely interested in making an impact.
✨Tip Number 3
Showcase your storytelling skills! When discussing your experience, frame it as a narrative that highlights your journey and achievements in customer success. This makes your answers more engaging and memorable.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can reinforce your interest and keep you top of mind. Plus, it shows your proactive attitude, which is key in customer success roles.
We think you need these skills to ace Customer Success Manager (m/f/d) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS, customer engagement, and any relevant projects that showcase your ability to drive retention and expansion.
Showcase Your Storytelling Skills:Since strong storytelling is key for this role, include examples of how you've crafted compelling narratives in past positions. This could be about customer transformation journeys or successful project outcomes that align with Jedox's mission.
Highlight Cross-Functional Collaboration:We love a team player! Make sure to mention any experiences where you’ve worked cross-functionally with Sales, Product, or Support teams. This will show us you can thrive in our fast-paced environment and contribute to overall customer success.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Jedox AG
✨Know Your Customer Success Stuff
Make sure you brush up on your Customer Success knowledge, especially in the SaaS space. Be ready to discuss how you've driven retention and expansion in previous roles, and have specific examples at hand that showcase your storytelling skills and ability to translate complex concepts into business value.
✨Prepare for QBRs and Presentations
Since you'll be leading customer-facing sessions, practice your presentation skills. Think about how you can highlight ROI and future opportunities during these discussions. Use real-life scenarios to demonstrate your experience with product demonstrations and enablement workshops.
✨Understand the Jedox Value Proposition
Familiarise yourself with Jedox's offerings and how they align with customer needs. Be prepared to discuss how you would develop and execute Customer Success Plans that resonate with clients' business objectives and transformation roadmaps.
✨Show Your Cross-Functional Collaboration Skills
Highlight your experience working with different teams like Sales, Product, and Support. Be ready to share examples of how you've coordinated efforts to resolve issues and enhance the overall customer experience, showcasing your proactive and solution-oriented mindset.
