At a Glance
- Tasks: Engage with customers, drive adoption, and ensure satisfaction throughout their journey with Jedox.
- Company: Join a global leader in Enterprise Performance Management with a fun, fast-growing team.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Work cross-functionally and thrive in a fast-paced, customer-first culture.
- Why this job: Make a real impact by helping clients succeed with innovative SaaS solutions.
- Qualifications: 5-7 years in Customer Success or related fields, strong communication, and project management skills.
The predicted salary is between 60000 - 75000 £ per year.
Jedox is a global leader in Enterprise Performance Management (EPM) and a recognized Gartner Magic Quadrant Leader, helping organizations transform fragmented planning into connected, data‑driven decision‑making. Trusted by more than 2,500 customers worldwide, Jedox enables business planning, budgeting and forecasting for finance, sales, and broader enterprise departments with leading‑edge technology to outperform digital transformation and provide tangible customer value.
Your Profile
- 5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization.
- Proven ability to drive retention, expansion, and strong adoption of SaaS solutions.
- Able to understand modeling, planning, and forecasting concepts and translate them into clear business value.
- Strong storytelling skills with the ability to craft compelling narratives for customer transformation journeys to scale Jedox solutions across multiple teams and functions.
- Experienced in leading QBRs, executive presentations, product demonstrations and roadmap discussions with senior stakeholders.
- Excellent communication and stakeholder management skills with strong executive presence.
- Comfortable working cross‑functionally with Sales, Product, Support, and Services.
- Customer‑first, proactive, and solution‑oriented, with strong project and change‑management capabilities.
- Working knowledge of FP&A processes or EPM consulting is strongly preferred.
- A degree in Business, Economics, Computer Science, or a related field.
Your Responsibilities
We are hiring a Customer Success Manager. This role sits at the core of our business. It provides front‑line guidance and support to all areas of the UK business and contributes to decisions that impact Jedox's growth every day. In this role, you will be responsible for the onboarding, adoption, health, renewal, and expansion of a portfolio of Jedox clients, ensuring high satisfaction and return investment.
What you love:
- You love engaging with customers and developing trusted advisor relationships with stakeholders and cross‑functional teams.
- You thrive in fast‑paced environments with shifting priorities.
- Ensuring customer success and satisfaction is your top priority.
- Acting as trusted advisor and key contact for our customers.
In this role, you will:
- Act as the primary point of contact for Jedox customers throughout the lifecycle — from onboarding and implementation, through adoption, renewal and expansion.
- Own a portfolio of enterprise customers, driving retention, adoption, and expansion of Jedox solutions through strategic, value‑focused engagement.
- Develop and execute Customer Success Plans that align Jedox capabilities with the customer’s business objectives, planning processes, and transformation roadmap.
- Lead customer‑facing sessions including product demonstrations, enablement workshops and QBRs that highlight ROI and future opportunities.
- Serve as a strategic advisor, helping customers map Jedox to broader planning, forecasting, and performance management strategies across their organization.
- Identify and advance cross‑sell and upsell opportunities, partnering closely with Sales to support account growth and multi‑solution adoption.
- Proactively monitor product usage and adoption, identify risks or optimization opportunities, and take action to ensure measurable value realization.
- Coordinate cross‑functionally with Sales, Product, Support, and Partners to resolve issues, ensure seamless delivery, and elevate the overall customer experience.
Customer Success Manager (m/f/d) in City of Westminster employer: Jedox AG
At Jedox, we pride ourselves on being a dynamic and innovative employer that values customer success and employee growth. Our collaborative work culture fosters creativity and encourages professional development, offering numerous opportunities for advancement within the fast-paced tech environment of the UK. Join us to be part of a team that is not only committed to transforming businesses but also dedicated to ensuring a fulfilling and rewarding career for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (m/f/d) in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. We want to hear how you’ve driven customer success in the past. Think about specific examples where you’ve made a real impact and be ready to share them!
✨Tip Number 3
Show off your knowledge of SaaS solutions! Brush up on the latest trends and best practices in Customer Success. We love candidates who can demonstrate their understanding of how to drive retention and expansion effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our fun and fast-growing team!
We think you need these skills to ace Customer Success Manager (m/f/d) in City of Westminster
Some tips for your application 🫡
Show Your Customer Success Skills:Make sure to highlight your experience in Customer Success, especially within a SaaS environment. We want to see how you've driven retention and expansion in previous roles, so share specific examples that showcase your impact!
Craft a Compelling Narrative:Use your storytelling skills to create a narrative around your application. We love candidates who can articulate their journey and how it aligns with our mission at Jedox. Make it engaging and relatable!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. We’re looking for someone who understands our business and can connect their experience to the role of Customer Success Manager.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Jedox AG
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics related to customer success, such as retention rates and customer satisfaction scores. Be ready to discuss how you've used these metrics in your previous roles to drive value for clients.
✨Craft Your Customer Stories
Prepare a few compelling stories that showcase your experience in driving customer success. Focus on specific challenges you faced, the actions you took, and the results achieved. This will demonstrate your storytelling skills and ability to create value for customers.
✨Understand Jedox's Solutions
Familiarise yourself with Jedox's products and how they fit into the broader landscape of Enterprise Performance Management. Being able to speak knowledgeably about their solutions will show your genuine interest and help you connect your experience to their offerings.
✨Engage with Cross-Functional Scenarios
Think about examples where you've successfully collaborated with sales, product, or support teams. Be prepared to discuss how you navigated cross-functional dynamics to enhance customer experiences and drive adoption of solutions.
