Profit and Asset Protection Supervisor in Rochdale

Responsible To: Profit and Asset Protection Manager

Department: Profit and Asset Protection

Location: Kingsway Distribution Centre

Hours: 4 on 4 off (rotating 2 days / 2 nights)

Key Duties / Responsibilities:

• Take full ownership of the security operation during the shift making sure the team are deployed effectively and all posts are covered.
• Brief the team at the start of each shift providing clear communication of all tasks, priorities and relevant updates.
• Monitor task completion throughout the shift making sure all activity is carried out in line with Standard Operating Procedures.
• Enforce task rotation to support team development and maintain operational awareness across the department.
• Remain active and visible on site, this is not a supervisory role conducted from an office.
• Identify capable officers and delegate administrative tasks to them, making sure all records are completed accurately and in confidence.
• Conduct regular one-to-one meetings with officers, documenting outcomes and any agreed actions.
• Identify and address gaps in individual performance in a timely and constructive manner.
• Support officer development by recognising strengths and providing clear direction where improvement is needed.
• Address first level conduct and performance concerns promptly and fairly at the appropriate level, documenting fairly and appropriately.
• Escalate matters beyond a warning or counselling to the Assistant Security Manager.
• Carry out initial investigations into security incidents, conduct matters and policy breaches, gathering evidence and speaking to relevant parties.
• Complete incident reports accurately and in a timely manner making sure all required information is captured.
• Enforce the site security policy consistently, challenging non-compliance and taking appropriate action.
• Where an investigation has the potential to result in a formal outcome beyond counselling, compile all evidence and hand off to the Assistant Security Manager for progression.
• Maintain the highest confidentiality at all times throughout the investigation process.
• Make sure the site remains safe, secure and compliant throughout the shift, capturing all key information within the shift handover.
• Respond to and manage incidents during the shift, escalating to the Assistant Security Manager or Site Security Manager as appropriate.
• Make sure the team conducting searches, patrols, managing security equipment such as CCTV and access control, in line with the SOPs.
• Report any risks, hazards or concerns promptly and accurately.
• Oversee management of visitor/contractor/staff processes ensuring all are booked in/out in line with policies/procedures.
• Oversee gatehouse processes ensuring supplier vehicles are booked in/out, and checking all vehicles are security sealed on arrival and departure.

Skills / Experience / Knowledge needed:

• Proven experience in a security officer role with supervisory experience or a strong readiness to step into supervision.
• Confident, hands-on leadership style, comfortable managing a team on the ground.
• Strong people management skills with the ability to have direct and constructive conversations about performance.
• Experience or understanding of first level HR processes including return to work and absence management.
• Ability to carry out thorough, fair and objective investigations and produce clear written records.
• Organised and detail-oriented, with the ability to make sure admin is completed to a high standard.
• Professional, calm and decisive.
• Strong written and verbal communication skills.
• SIA Licensing is advantageous however not essential.
• Experience in a distribution, logistics or corporate security environment.
• Must be proficient with Microsoft packages such as email, Excel and Word.

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.