At a Glance
- Tasks: Help customers with queries via phone, email, and social media while representing the JD brand.
- Company: Join a leading sports fashion retailer with a vibrant culture.
- Benefits: Enjoy staff discounts and personal development opportunities.
- Other info: Flexible hours in a fast-paced environment with growth potential.
- Why this job: Be part of a dynamic team and make a difference in customer experiences.
- Qualifications: Customer service experience and a positive, adaptable attitude.
The predicted salary is between 22000 - 26000 £ per year.
- Multilingual Customer Care Advisor - French Speaking
- JD Sports- Head Office, 0001 Warehouse, ROCHDALE, Rochdale, United Kingdom
Job Description
Role overview
Positively represent the JD plc brand to our customers through multiple channels, by providing effective and efficient resolution’s to customer queries.
Responsibilities
- Dealing with inbound contact, by various channels including phone, email, social media and live chat; to resolve product related questions, issues or complaints both pre and post order.
- Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders.
- Providing technical assistance to customers placing orders on the website.
- Provide assistance with product related questions, and helping our customers reach an informed decision on their purchases.
- Communicating information about the company’s products and services.
- Dealing with written communication through email and post, as well as general administrative duties.
- Accurately recording reasons for customer contacts.
- Actively encouraging feedback from customers and providing recommendations for improvement to your line manager.
- Constructively explaining processes and procedures when things occasionally don’t go to plan.
Skills and Experience
- Previous experience in a customer service role is desirable.
- Ability to remain calm and focused when dealing with challenging situations.
- Ability to work on own initiative and as part of a team.
- Being creative and forward thinking in suggesting alternative solutions to resolve customer issues.
- Understands the need for confidentiality and compliance with legislation.
- Open and adaptable to change, as a fast‑growing business we are constantly developing and improving our systems so the ability to quickly adapt is a must.
- Flexible approach to working, as we need to cover a 24/7 operation.
- Can‑do attitude, accountable even when something is outside area of responsibility.
- Ability to provide good judgement, even in pressurised situations.
- Is a self‑starter and self‑sufficient.
- Positive manner.
- Training and Development
What are the minimum training and development needs in order to progress to the next role.
Benefits
- Staff discount on JD Group and other brands within the organisation.
- Personal development opportunities to learn and develop at work.
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We think you need these skills to ace Multilingual Customer Care Advisor - French Speaking in Rochdale
Customer Service Experience
Multilingual Communication
Technical Assistance
Problem-Solving Skills
Written Communication
Attention to Detail
Adaptability
