At a Glance
- Tasks: Design and deliver innovative training solutions for Customer Care teams.
- Company: Join JD Sports, a trendsetting leader in the sports retail industry.
- Benefits: Enjoy staff discounts, personal development opportunities, and a vibrant work culture.
- Other info: Dynamic role with opportunities to travel and collaborate globally.
- Why this job: Make a real impact by shaping the future of customer service training.
- Qualifications: Experience in training development and strong communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
JD Sports is a fast-paced, fearless, and unapologetically ambitious company that celebrates authenticity and thrives on collaboration. We are looking for a Learning and Development Advisor to design and deliver innovative learning solutions across an omni-channel Customer Care environment.
Role Purpose and Scope: To ensure compliance with regulatory standards (GDPR, PCI DSS) and support continuous improvement through data-driven insights. This includes collaborating with stakeholders to align training with business objectives and fostering a culture of continuous learning and best practice sharing.
Responsibilities:
- Training Development & Delivery: Design and develop Customer Care training programs and materials, conduct training sessions, create interactive workshops, and maintain training documentation.
- Skills Development: Train staff on communication skills, conflict resolution, and product knowledge.
- Performance Monitoring: Assess trainee progress, monitor customer service metrics, and evaluate training effectiveness.
- Quality Assurance: Ensure training aligns with company standards and maintain compliance with industry regulations.
- Outsource Partner Support: Train Outsourced Customer Care Teams and develop scalable training frameworks for global partners.
Additional Skills Needed: Ability to work effectively across different cultures, strong knowledge of instructional design principles, experience with e-learning authoring tools, and the ability to analyse training impact using data and KPIs.
We offer amazing benefits including staff discounts and personal development opportunities.
Learning and Development Advisor in Rochdale employer: JDSPORTS
At JDSPORTS, we pride ourselves on being an excellent employer by fostering a supportive work environment that prioritises personal development and growth. As an EMEA HRIS & People Tech SME, you will be part of a dynamic team that values innovation and collaboration, offering you the chance to make a meaningful impact while enjoying a culture that champions work-life balance and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Learning and Development Advisor in Rochdale
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like JDSPORTS looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Learning and Development Advisor at JDSPORTS, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Learning and Development Advisor in Rochdale
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at JDSPORTS, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of JDSPORTS and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at JDSPORTS
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that JDSPORTS might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at JDSPORTS.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
