At a Glance
- Tasks: Help customers with queries via phone, email, and social media while representing the JD brand.
- Company: Join JD Sports, a leading global retailer in sports fashion and outdoor gear.
- Benefits: Enjoy staff discounts, 28 days holiday, and discounted gym memberships.
- Other info: Flexible working hours in a fast-paced environment with growth opportunities.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Previous customer service experience is a plus; a positive attitude is essential.
The predicted salary is between 20000 - 25000 £ per year.
- Overview
- JD Sports- Head Office, 0001 Warehouse, ROCHDALE, Rochdale, United Kingdom
Job Description
Posted Thursday 16 July 2026 at 00:00
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry.
To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Responsibilities
- Positively represent the JD plc brand to our customers through multiple channels, by providing effective and efficient resolution to customer queries.
- Deal with inbound contact by various channels including phone, email, social media and live chat to resolve product related questions, issues or complaints both pre and post order.
- Take orders by phone and set clear expectations on delivery timescales when processing telesales orders.
- Provide technical assistance to customers placing orders on the website.
- Provide assistance with product related questions, helping customers reach an informed decision on their purchases.
- Communicate information about the company’s products and services.
- Deal with written communication through email and post, as well as general administrative duties.
- Accurately record reasons for customer contacts.
- Actively encourage feedback from customers and provide recommendations for improvement to the line manager.
- Constructively explain processes and procedures when things occasionally don’t go to plan.
Person Specification
- Previous experience in a customer service role is desirable.
- Ability to remain calm and focused when dealing with challenging situations.
- Ability to work on own initiative and as part of a team.
- Creative and forward thinking in suggesting alternative solutions to resolve customer issues.
- Understands the need for confidentiality and compliance with legislation.
- Open and adaptable to change; the ability to quickly adapt is a must in a fast-growing business.
- Flexible approach to working to cover a 24/7 operation.
- Can-do attitude; accountable even when something is outside area of responsibility.
- Ability to provide good judgement, even in pressurised situations.
- Self-starter and self-sufficient.
- Positive manner.
What we offer
- Staff discount from Day 1
- 28 days holiday inclusive of Bank holidays
- Discounted gym membership
- Staff shop
- Unlimited discount events and more
- We offer benefits including staff discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
- JD Sports- Head Office, 0001 Warehouse, ROCHDALE, Rochdale, United Kingdom
- #J-18808-Ljbffr
Customer Care Advisor -Days in Rochdale employer: JDSPORTS
At JDSPORTS, we pride ourselves on being an excellent employer by fostering a supportive work environment that prioritises personal development and growth. As an EMEA HRIS & People Tech SME, you will be part of a dynamic team that values innovation and collaboration, offering you the chance to make a meaningful impact while enjoying a culture that champions work-life balance and employee well-being.
