At a Glance
- Tasks: Support customers with billing and debt queries while providing empathetic service.
- Company: Established utilities provider in Whitehaven with a focus on customer care.
- Benefits: Earn £14.87 per hour, paid weekly, with potential for permanent role.
- Other info: Full training provided in a supportive, inclusive environment.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 14.87 - 14.87 £ per hour.
Based in Whitehaven, CA28
Offering £14.87 per hour | Paid weekly (every Friday)
Temporary ongoing | Opportunity to go permanent
We are recruiting Customer Service Advisors on behalf of a large, well-established utilities provider based in Whitehaven. This is an excellent opportunity for individuals who are confident having professional conversations around billing, income, and debt, and who are passionate about delivering empathetic customer service.
This is a temporary ongoing role, with the view to becoming permanent following a successful initial period.
The Role
As a Customer Service Advisor, you will support customers with billing and debt-related enquiries, providing clear guidance and practical solutions. You'll manage sensitive conversations with empathy and professionalism, ensuring customers feel supported while working towards effective outcomes. This is a busy, phone-based role that also involves written communication, attention to detail, and the ability to manage multiple cases at once.
Key Responsibilities
- Deliver high-quality customer service, particularly when supporting vulnerable customers
- Manage customer billing queries from first contact through to resolution
- Hold structured conversations about outstanding balances and agree realistic payment plans
- Handle challenging and sensitive situations calmly and professionally
- Communicate with customers via phone, email, letters, and outbound calls
- Escalate complex cases appropriately to ensure the best outcome for all parties
What We're Looking For
- Strong communication skills with a calm, empathetic approach
- Confidence discussing income and debt in a professional manner
- Resilience when handling difficult or emotional conversations
- Excellent attention to detail and accuracy in record-keeping
- Ability to prioritise and multitask in a fast-paced environment
- Previous customer service or contact centre experience is beneficial
What You Need to Know
- Pay rate: £14.87 per hour
- Pay frequency: Weekly, every Friday
- Location: Whitehaven (on-site, full time)
- Contract: Temporary ongoing, with potential to move permanent
- Training: Full training provided
Working Hours
- 4-week rolling rota
- Training period: Monday-Friday, 9am-5pm
- Week 1: Monday-Friday, 8am-4pm
- Week 2: Monday-Friday, 9am-5pm
- Week 3: Monday-Friday, 12pm-8pm
- Week 4: Monday-Friday, 10am-6pm
- Plus Saturday 8am-4pm
- One rest day during the week
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
Customer Service Advisor in Whitehaven employer: JDR Recruitment
Join a well-established organisation in Belfast as a Warehouse Supervisor, where you will thrive in a supportive and dynamic work environment. With a focus on employee development and continuous improvement, this role offers the chance to lead a dedicated team while enjoying a stable 40-hour work week and opportunities for training. Embrace the challenge of a fast-paced operation that values your contributions and fosters a culture of inclusivity and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Whitehaven
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JDR Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JDR Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Whitehaven
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JDR Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at JDR Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JDR Recruitment!
How to prepare for a job interview at JDR Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
