Customer Service Advisor
Location: Warrington
Pay Rate: £14.87 - £16.36 per hour
Contract: Temporary to Permanent
Working Hours: Flexible shifts between 7am and 10pm, 7 days a week
The Role
We are recruiting Customer Service Advisors to join a busy team in Warrington. This is a temp-to-perm opportunity for people who enjoy speaking to customers, solving problems and taking ownership of queries.
We're particularly interested in candidates with experience in utilities, such as water, gas, electricity or broadband. If you've worked in a contact centre or customer service environment and know how to handle a range of customer enquiries, we'd like to hear from you.
We're looking for people who are confident communicators, think on their feet and can get to the bottom of an issue rather than simply following a script.
Key Responsibilities
- Handle inbound customer enquiries by phone and other communication channels.
- Resolve customer queries efficiently and professionally.
- Investigate issues and take ownership through to resolution.
- Explain products, services, billing and account information clearly.
- Update customer records and maintain accurate information.
- Manage challenging conversations calmly and professionally.
- Work towards service levels, quality standards and customer satisfaction targets.
What We're Looking For
- Previous experience in customer service or a contact centre.
- Ideally, experience within utilities, including water, gas, electricity or broadband.
- Strong communication and problem-solving skills.
- A confident, proactive approach with the ability to think independently.
- The ability to manage difficult conversations and find practical solutions.
- Good attention to detail and accurate administration skills.
- Flexibility to work shifts between 7am and 10pm, across all seven days of the week.
What's on Offer?
- Hourly pay between £14.87 and £16.36, depending on experience.
- A temp-to-perm opportunity with the potential for a permanent position.
- The chance to build on your customer service experience within a busy operational team.
We are an equal opportunities employer and welcome applications from individuals of all backgrounds.
We are committed to creating an inclusive environment where everyone feels valued and respected.
JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
#J-18808-Ljbffr
Customer Service Advisor in Warrington employer: JDR Recruitment
Join a well-established organisation in Belfast as a Warehouse Supervisor, where you will thrive in a supportive and dynamic work environment. With a focus on employee development and continuous improvement, this role offers the chance to lead a dedicated team while enjoying a stable 40-hour work week and opportunities for training. Embrace the challenge of a fast-paced operation that values your contributions and fosters a culture of inclusivity and respect.
