At a Glance
- Tasks: Manage customer inquiries, schedule services, and maintain records in a fast-paced environment.
- Company: Join a rapidly growing B2B service provider in South Blackpool.
- Benefits: Enjoy 28 days holiday, a comprehensive benefits package, and free car parking.
- Other info: Work in a supportive, inclusive environment with opportunities for career growth.
- Why this job: Be part of a team that values efficiency and customer satisfaction while developing your skills.
- Qualifications: Strong organisational skills, customer service experience, and good IT proficiency required.
The predicted salary is between 28500 - 28500 £ per year.
We are recruiting for a highly specialised B2B company service and equipment provider in South Blackpool who are looking for a Service Administrator. This is a fast-growing company who prides itself on the speedy, efficient service they deliver.
TEMP 2 PERM - Employed after a successful 12 weeks.
Responsibilities:
- Answering phone calls and emails from customers.
- Scheduling service visits, preventative maintenance, and emergency repairs.
- Coordinating engineers' diaries, routes, and appointments - If applicable.
- Raising and processing service orders and work requests.
- Preparing quotations for repairs, maintenance contracts, and replacement equipment.
- Creating invoices and processing payments.
- Maintaining customer records, service histories, and equipment databases.
- Ordering spare parts and tracking inventory.
- Liaising with suppliers regarding parts availability and deliveries.
- Monitoring maintenance contract renewals and contacting customers before expiry.
- Logging equipment faults and ensuring jobs are assigned promptly.
- Following up with customers after service visits to ensure satisfaction.
- Preparing service reports and administrative documentation.
- Maintaining compliance records, service certificates, and other required documentation.
- Managing filing systems and ensuring accurate record-keeping.
- Supporting warranty claims and manufacturer documentation.
- Coordinating equipment installations and de-installations with engineers and customers.
Skills Required:
- Excellent organisational and time-management skills.
- Strong customer service and communication skills.
- Good IT skills, including Microsoft Office, CRM, service management, and accounting software.
- Ability to prioritise multiple tasks and work under pressure.
- High attention to detail and accuracy.
- Strong teamwork and coordination skills.
- A proactive approach to problem-solving and supporting operational efficiency.
Hours of Work: 37.5 hours per week - Monday - Friday 8.30 - 17.00 hrs.
Benefits:
- 28 days holidays plus bank holidays.
- Comprehensive benefits package.
- Company Pension.
- Free Car Parking.
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
Service Administrator employer: JDR Recruitment
At JDR, we pride ourselves on being an excellent employer, offering a friendly and inclusive work environment in Bridgwater. With competitive pay, guaranteed hours, and opportunities for progression, we ensure our Material Handlers receive comprehensive training and support, making it a rewarding place to build a long-term career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JDR Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JDR Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JDR Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at JDR Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JDR Recruitment!
How to prepare for a job interview at JDR Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
