Job Title: Customer Service Advisor
Salary: Up to £26,000 (DOE)
Location: Salford, Greater Manchester
Hours: 09:00am - 17:00pn (Monday to Friday)
We are currently recruiting for a Customer Service Advisor to join a fast-paced and dynamic team within one of our Salford based clients. This is an excellent opportunity for a motivated individual with strong customer service experience to play a key role in delivering high-quality support to a wide range of clients.
Key Responsibilities:
- Manage and process incoming customer orders, enquiries, and product requests
- Source new products and provide accurate information to customers
- Handle delivery discrepancies, returns, and credit requests efficiently
- Respond to and resolve customer complaints in a professional manner
- Build and maintain strong customer relationships to support satisfaction and retention
- Work proactively with internal teams including Procurement, Finance, and Operations
- Maintain accurate and up-to-date records within internal systems
- Support account management activities to drive revenue and service excellence
Key Skills / Experience:
- GCSEs (or equivalent) including English and Maths
- Experience operating within a customer service (office) environment
- Strong communication skills (written and verbal)
- High level of IT literacy, including Microsoft Office
- Excellent organisational and administrative abilities
- Ability to work under pressure and meet tight deadlines
JDRCC
JDR is acting as an Employment Agency in relation to this vacancy.
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
JDR is acting as an Employment Agency in relation to this vacancy.
