At a Glance
- Tasks: Support the sales team with customer communications, order processing, and report preparation.
- Company: A family-run business in Blackpool known for quality products and a supportive work culture.
- Benefits: 28 days holiday, enhanced pension, life assurance, bonus scheme, and company events.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth and teamwork.
- Why this job: Join a trusted brand and make a real impact on customer satisfaction and sales success.
- Qualifications: Strong communication, administration skills, and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 30000 £ per year.
Our client is a long-established, family-run business specialising in the design, manufacture, and global distribution of high-quality products. Based in Blackpool, they have built an excellent reputation over many years as a trusted and respected employer, known for their commitment to craftsmanship and customer satisfaction. They are looking for a Sales Support Coordinator role to assist the sales team.
The role involves customer communications, preparing sales reports, processing orders, and maintaining customer records. The Sales Support Coordinator will support the Sales Support Executive and collaborate with other departments. They enable Sales Managers to focus on client interactions, ultimately supporting the team's success.
Responsibilities/Daily Duties:
- Work alongside the Sales Managers to support each customer.
- Act as an administrator for all territories including the processing of sales orders in line with business demands.
- Play a key role with after sales support, resolving issues by speaking directly to customers.
- Use internal data to complete various retailer spreadsheets for setting up new retail accounts or for quoting existing products in support of the Sales Managers.
- Investigate order anomalies to a satisfactory outcome and report findings.
- Use various retailer web portals such as Amazon Vendor Central to administrate products and sales information.
- Highlight shipping delays/shortages to customers; keeping customers updated.
- Answer incoming telephone calls and resolve issues.
- Take responsibility for the customer service mailbox to deal with all customer queries in a timely and efficient manner.
- Be the voice of the company and display our playful style in your communication to the customer.
- Represent the brand at trade shows, supporting the Sales team and completing tasks such as merchandising products, representing the Company on the front desk and welcoming visitors to the stand.
Benefits:
- 28 days holidays plus bank holidays
- Enhanced company pension scheme & Life assurance 2 x salary
- Periodic Company functions
- Bonus scheme
- Car Parking
Skills Required:
- Excellent communication skills with a warm, professional manner.
- Strong administration skills, demonstrating efficiency and reliability.
- Proven ability to build strong working relationships with colleagues and clients.
- Good IT skills, including excellent proficiency in Microsoft office - Excel
- Excellent attention to detail with good numeracy, literacy, and organisational skills.
- A professional approach, with the ability to work independently as well as part of a team.
- Solutions driven, with a mindset geared towards problem-solving.
- Conflict resolution skills, for difficult customer situations.
- Ideally Sage experience.
Hours of Work: 35 hours per week - Monday/Friday 9 - 17.00 hrs
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
Sales Support Coordinator employer: JDR Recruitment
As a long-established, family-run business based in Blackpool, our client offers a supportive and inclusive work environment that prioritises employee well-being and professional growth. With a strong commitment to craftsmanship and customer satisfaction, employees enjoy generous benefits such as an enhanced pension scheme, life assurance, and a bonus scheme, all while being part of a team that values collaboration and effective communication. This role as a Sales Support Coordinator not only provides the opportunity to contribute to the success of the sales team but also allows for personal development within a respected organisation known for its dedication to its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JDR Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JDR Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JDR Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at JDR Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JDR Recruitment!
How to prepare for a job interview at JDR Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
