At a Glance
- Tasks: Take customer orders, process payments, and handle queries with confidence.
- Company: Join a dynamic team in North Preston focused on customer satisfaction.
- Benefits: Competitive pay, potential for permanent position, and flexible working options.
- Other info: Immediate start available with great career progression opportunities.
- Why this job: Make a difference by helping customers and resolving their issues.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 28000 - 28000 € per year.
Our client in North Preston is looking for a Customer Service/Sales Order taker to deal with the general public who are placing orders. You will be processing the orders, updating customers on deliveries as well as dealing with complaints and order issues. A confident communicator is required to deal with a variety of customers across the UK.
This role is available immediately with a start date w/c 18th May and the client is looking for a candidate to commence on a temporary basis with a view to being taken on permanently.
Temporary rate of pay: c£13.50 Annual Salary: c£28k
Working hours: 40 hours per week - Monday to Friday 8.30 - 5.00 with one in three Wednesdays half a day. However, you must be flexible to work from home to answer queries via email on a rota basis for 2 hours a day on a Saturday or Sunday.
The Role:- Taking inbound calls from customers who wish to place orders
- Advising customers on product availability
- Updating clients records
- Processing orders and payments through the online systems
- Taking and processing PDQ payments
- Dealing with email queries regarding orders and ensuring that response is made
- Updating systems with address changes
- Dealing with product queries, dispatch issues and client complaints regarding deliveries - working with SLAs
- Confident clear telephone manner
- Excellent computer skills including Microsoft Office, Word, Excel
Sales Order employer: JDR Recruitment
Our client in North Preston offers a dynamic work environment where employees are valued and encouraged to grow. With a focus on customer service excellence, the company provides comprehensive training and development opportunities, fostering a culture of teamwork and support. The flexible working arrangements, including the option to work from home, make it an attractive employer for those seeking a balance between professional and personal life.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Order
✨Tip Number 1
Get to know the company before your interview. Research their products, values, and customer service approach. This will help us tailor our responses and show that we're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with a variety of customers, we should be ready to demonstrate our confident telephone manner during the interview. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how we would handle complaints or order issues. Having a few examples ready can really impress the interviewer and show that we can think on our feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re proactive and keen to join the team right from the start.
We think you need these skills to ace Sales Order
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about dealing with customers, make sure your application highlights your confident communication style. We want to see how you can connect with people, so share examples of your experience in customer service or sales.
Tailor Your Application:Don’t just send a generic CV! We love it when candidates take the time to tailor their applications to the job description. Mention specific skills like processing orders and handling complaints that are relevant to the role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at JDR Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the tasks involved, like processing orders and handling customer complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires a confident communicator, practice speaking clearly and concisely. You might want to role-play common customer scenarios with a friend or family member. This will help you feel more comfortable when discussing how you'd handle various customer interactions during the interview.
✨Showcase Your Tech Savvy
The job mentions excellent computer skills, so be prepared to discuss your experience with Microsoft Office and any other relevant software. If you have examples of how you've used these tools to improve efficiency or solve problems, share those stories to highlight your capabilities.
✨Be Ready for Flexibility Questions
Since the role requires some weekend work and flexibility, think about how you can demonstrate your adaptability. Be ready to discuss your availability and any previous experiences where you successfully managed changing schedules or unexpected challenges.
