Must have full Right to Work in the UK. This role is based ONSITE (NOT HYBRID)
Previous Experience of working in a Customer focused role within an office administrative office
Monday - Friday 37.5 Hours a week
This manufacturing and distribution company are looking for a new team member to join their busy Sales/Customer Service Administration department. This is a fantastic opportunity to work in a regional office of this busy area of the business.
You must have excellent communication skills along with previous customer service experience.
What you will be doing:
Order Management: Ensure all aspects of the Customer's order are managed
- Ensure that all pre sales and stock enquiries from Customers are handled
- Prepare customer quotations, record accurately
- Process all incoming orders onto the system (deal with all enquires, quotes, order processing and delivery.
- Manage to successful conclusion all order queries from Customers, suppliers and internal colleagues
- Manage the Debit/Credit Note process
- Manage any customer Complaints & Returns effectively and efficiently
- Ensure order dates are managed on the system in accordance with rules
- Manage proforma invoice and account status communication with Customers
- Objection handle, deal with complaints through to successful completion
- Manage the customers by staying in contact, making outbound update calls and build relationship
- Update on product changes, availability, delays in delivery or production issues as well as update on special pricing deals to upsell products enhancing sales
- Ensure all processes are followed
- Liaise with all departments across the business - Supply Chain, Credit Control, Sales, Production, Logistics etc
- Use SAP and get involved in testing and updates to the system
Skills and Knowledge:
- Sales Administration experience
- Customer Service
- Good keyboard skills, Data Entry - ideally SAP experience
- Organised administration
- Be able to remain calm and committed
- Working to deadlines with attention to details
- Good communication skills at all levels
- Good English Written and Oral Skills
In return the company offer :
- 23 days holidays plus bank holidays
- Pension Scheme 7% employee contribution
- Free Car Parking
- Employee programme/vouchers
- BONUS !
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
#J-18808-Ljbffr
Sales Order/Customer Service Adviser in Rishton employer: JDR Recruitment
Join a well-established organisation in Belfast as a Warehouse Supervisor, where you will thrive in a supportive and dynamic work environment. With a focus on employee development and continuous improvement, this role offers the chance to lead a dedicated team while enjoying a stable 40-hour work week and opportunities for training. Embrace the challenge of a fast-paced operation that values your contributions and fosters a culture of inclusivity and respect.
