At a Glance
- Tasks: Take customer orders, process payments, and handle queries with confidence.
- Company: Friendly client in North Preston with a supportive team atmosphere.
- Benefits: Competitive pay, 28 days holiday, and onsite parking.
- Other info: Flexible working hours with potential for permanent position.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Confident communicator with strong computer skills and a professional work ethic.
The predicted salary is between 28000 - 28000 € per year.
Our client in North Preston is looking for a Customer Service/Sales Order taker to deal with the general public who are placing orders. You will be processing the orders, updating customers on deliveries as well as dealing with complaints and order issues.
A confident communicator is required to deal with a variety of customers across the UK. This role is available immediately with a start date w/c 18th May and the client is looking for a candidate to commence on a temporary basis with a view to being taken on permanently.
- Temporary rate of pay c£13.50
- Annual Salary c£28k
- 40 hours per week - Monday to Friday 8.30 - 5.00 with one in three Wednesday half a day
- Must be flexible to work from home to answer queries via email on a rota basis for 2 hours a day on a Saturday or Sunday
The Role:
- Taking inbound calls from customers who wish to place orders
- Advising customers on product availability
- Updating clients records
- Processing orders and payments through the online systems
- Taking and processing PDQ payments
- Dealing with email queries regarding orders and ensuring that response is made
- Updating systems with address changes
- Dealing with product queries, dispatch issues and client complaints regarding deliveries - working with SLAs
Skills and Experience:
- Confident clear telephone manner
- Excellent computer skills including Microsoft Office, Word, Excel & Outlook
- Experience of using various databases (CRMs)
- Excellent English grammar - with experience of emailing customers
- Able to prioritise own workload
- Professional work ethic
- Reliable
Benefits:
- 28 days holidays
- Onsite Car Parking
- Friendly small team environment
- Easy accessible by public transport
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR is acting as an Employment Agency in relation to this vacancy.
Sales Order in Preston employer: JDR Recruitment
Our client in North Preston offers a supportive and friendly work environment, perfect for those looking to grow their career in customer service. With a commitment to inclusivity and employee development, you will enjoy benefits such as 28 days of holiday and onsite parking, while working flexible hours that allow for a healthy work-life balance. This role not only provides immediate employment opportunities but also the potential for permanent placement, making it an excellent choice for motivated individuals seeking meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Order in Preston
✨Tip Number 1
Make sure you know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a variety of customers, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with handling different types of queries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully dealt with complaints or order issues. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic candidates who are ready to jump in and make a difference!
We think you need these skills to ace Sales Order in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about dealing with customers, make sure your written application highlights your confident communication style. Use clear and concise language to demonstrate how you can effectively interact with a variety of customers.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention your experience with order processing and customer service, and relate it back to the job description. We want to see how you fit into our team!
Highlight Your Tech Savvy:This position requires excellent computer skills, so don’t forget to mention your proficiency in Microsoft Office and any CRM systems you've used. Show us that you're comfortable navigating technology, as it’s key for processing orders and handling queries.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and get the ball rolling. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JDR Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Sales Order role. Familiarise yourself with the tasks like processing orders, handling complaints, and updating customer records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires a confident communicator, practice speaking clearly and professionally. You might want to do mock interviews with friends or family, focusing on how you would handle customer queries or complaints. This will help you feel more at ease during the actual interview.
✨Showcase Your Tech Savvy
The job mentions using various computer systems and CRM databases. Brush up on your Microsoft Office skills and be ready to discuss any relevant software you've used in the past. If you have experience with specific CRM tools, mention them to highlight your tech proficiency.
✨Prepare for Flexibility Questions
Since the role requires some weekend work and flexibility, be prepared to discuss your availability. Think about how you can manage your time effectively and reassure the interviewer that you're willing to adapt to the needs of the business.
