At a Glance
- Tasks: Welcome visitors, manage bookings, and ensure a smooth operation of our sensory facility.
- Company: Join a supportive team dedicated to creating enjoyable experiences for all visitors.
- Benefits: Earn £13.45 per hour, paid weekly, with flexible hours and potential for permanent role.
- Other info: Full training provided; no prior experience with sensory equipment needed.
- Why this job: Make a positive impact in a rewarding environment while developing new skills.
- Qualifications: Friendly, organised, and tech-savvy individuals are encouraged to apply.
The predicted salary is between 13.45 - 13.45 £ per hour.
Location: Preston, PR2
Salary: £13.45 per hour | paid weekly - every Friday!
Hours: 30 - 37.5 hours per week | depending on preferences
Contract: Temporary on-going | view to go perm after 12 weeks
Start Date: ASAP
Vetting Requirements: Enhanced DBS check with Child and Adult Barred List checks.
About the Role
We are seeking a friendly, organised, and reliable Receptionist and Centre Coordinator - Sensory Room Facilitator to support the day-to-day running of our busy sensory facility. This is a unique opportunity to work in a rewarding environment, helping to create a welcoming and enjoyable experience for visitors using our specialist sensory rooms. Please note that this is not a care role. All groups attending the centre are accompanied by their own carers or support staff, and the facilitator will not be responsible for providing direct care or support to service users.
Key Responsibilities
- Welcoming groups and visitors to the centre.
- Preparing and setting up the sensory room for scheduled sessions.
- Ensuring facilities are clean, organised, and ready for use.
- Managing bookings, calendars, and administrative records.
- Answering telephone calls and responding to email enquiries.
- Completing general office administration duties.
- Monitoring the smooth operation of the centre throughout the day.
- Supporting users with sensory equipment as required following full training.
What We're Looking For
The ideal candidate will be:
- Friendly, professional, and approachable.
- Well-organised with excellent attention to detail.
- Comfortable working independently and as part of a team.
- Confident using technology, including:
- iPads and tablets
- Microsoft Office applications
- Email and online booking systems
- Able to manage a range of administrative tasks efficiently.
- Flexible and willing to work a variety of shift patterns, including weekends.
- Willing to learn and develop new skills within the role.
No previous experience with sensory equipment is required, as full training will be provided.
DBS Requirement
As part of our safer recruitment process, successful candidates will be required to undergo an Enhanced DBS check with Child and Adult Barred List checks. Candidates who already hold a current, in-date Enhanced DBS certificate are encouraged to apply and will be viewed favourably; however, this is not essential, and applications are welcomed from candidates who do not currently hold a DBS certificate.
Working Hours
The centre operates 7 days a week, from 9:00am to 9:00pm. Successful candidates must be flexible and available to work a variety of shifts, including regular weekend working. Shifts are generally longer in length and, whilst 12-hour shifts are uncommon, they may occasionally be required to meet operational needs. We are happy to consider candidates seeking anything from 30 hours per week up to full-time employment, depending on availability and suitability.
Start Date
We are looking to appoint the successful candidate as soon as possible. Any offer of employment will be subject to satisfactory pre-employment checks, including the successful return of the required DBS clearance.
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
Receptionist & Centre Coordinator in Preston employer: JDR Recruitment
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StudySmarter Expert Advice🤫
We think this is how you could land Receptionist & Centre Coordinator in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JDR Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JDR Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist & Centre Coordinator in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JDR Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at JDR Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JDR Recruitment!
How to prepare for a job interview at JDR Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
