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- Tasks: Provide 1st and 2nd line IT support to users and manage support calls.
- Company: Specialist manufacturing and distribution company in Preston.
- Benefits: 25 days holiday, free parking, pension scheme, and a supportive work environment.
- Other info: Inclusive workplace that values diversity and offers career growth opportunities.
- Why this job: Join a dynamic team and enhance your IT skills while making a real difference.
- Qualifications: Good IT knowledge, problem-solving skills, and ability to manage workload.
The predicted salary is between 25000 - 32000 £ per year.
My client in Preston are a specialist manufacturing/distribution company. They are looking for an IT Helpdesk technician/adviser to support the company employers with support on 1st line and 2nd line IT issues.
Responsibilities include:
- Providing 1st & 2nd line support to users for all PC hardware, software and products.
- Escalation of issues if necessary to outside providers.
- Managing and resolving support calls on the IT Help desk.
- Keeping robust records, documentation and providing updates.
- Maintaining the IT Department's technical documentation, guidelines and procedures to ensure they are up to date.
- Maintaining PCs and associated peripherals including the redeployment of existing equipment.
- Creating user accounts for new starters on AD, Email systems and ERP systems.
- Completing daily checklist to identify any issues early.
- Installing and configuring operating systems and other software to agreed standards.
- Assisting with accurate inventory of hardware and software.
- Providing at all times, a professional, courteous and rapid response to individual users and working within SLAs.
About You:
- Good IT knowledge ideally with a help desk background.
- Good analytical and problem-solving skills.
- Ability to manage own workload and prioritise jobs appropriately.
- Ability to handle confidential information.
- Good communication skills, even when under pressure.
- Attention to detail.
- Ability to work with policies and procedures.
- Willingness to develop role as business grows.
- Familiarity with Microsoft Windows Server, Active Directory, Office 365, Microsoft Windows 11/10, iOS, PC/laptop hardware, multi-function, plotter, laser and label printers, server/storage hardware.
Benefits include:
- 25 days holidays plus bank holidays.
- Monday - Friday, 37.5 hours a week.
- Free on-site parking.
- Pension scheme.
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
IT Helpdesk in Preston employer: JDR Recruitment
Contact Detail:
JDR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on common IT helpdesk scenarios. Think about how you'd handle specific issues, and be ready to share your problem-solving process. We want to see your analytical skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining technical concepts in simple terms. This will demonstrate your ability to support users effectively, which is key for a helpdesk role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Helpdesk in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT knowledge and any helpdesk experience you have. We want to see how your skills match the job description, so don’t be shy about showcasing your problem-solving abilities and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the IT Helpdesk role. Mention specific experiences that relate to the responsibilities listed in the job description, and show us your enthusiasm for the position.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate attention to detail, so make sure there are no typos or grammatical errors. A well-structured application shows us you can communicate effectively, even under pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at JDR Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially around 1st and 2nd line support. Familiarise yourself with common issues related to PC hardware, software, and the specific systems mentioned in the job description, like Microsoft Windows Server and Active Directory.
✨Show Off Your Problem-Solving Skills
Prepare to discuss past experiences where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills and ability to work under pressure.
✨Demonstrate Your Communication Skills
Since good communication is key for this role, practice explaining technical concepts in simple terms. Be ready to showcase how you’ve effectively communicated with users in previous roles, especially when dealing with frustrated customers.
✨Be Ready to Discuss Documentation
The job involves maintaining technical documentation and guidelines, so be prepared to talk about your experience with record-keeping and how you ensure that documentation is up to date. Mention any tools or methods you use to keep things organised.