At a Glance
- Tasks: Diagnose hardware/software issues and guide customers through setup.
- Company: Join a dynamic manufacturing business in Northwich.
- Benefits: Earn £25,000 per year with full training provided.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Kickstart your tech career with hands-on experience and support.
- Qualifications: Strong communication skills and a desire to learn about electronics.
The predicted salary is between 25000 - 25000 £ per year.
JDR Recruitment are looking to recruit a Trainee Support Technician to join our client in Northwich CW9. You will be joining a manufacturing business reporting to the technical manager, and you will be responsible for diagnosing hardware and software issues, guiding customers through installation and configuration. This position is offered as a trainee role; all training will be provided, but a desire to learn and understand electronics is essential.
Location: Northwich CW9
Hours of Work: Monday to Friday 9am until 5.30pm
Salary: £25,000 per annum
Contract: Permanent
The Role:
- Respond to queries via phone, email and ticketing system
- Diagnose faults
- Guide customers and installers through product set up
- Perform remote diagnostic
- Log and manage support tickets accurately
- Process and assess returned products
- Provide pre-sales technical guidance
- Assist with testing new software
Experience:
About You:
- Strong fault finding skills
- Excellent verbal and written communication
- Good organisational skills
- Understanding of electronics - desired
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
Trainee Support Technician in Northwich employer: JDR Recruitment
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