At a Glance
- Tasks: Provide friendly support to customers in Dutch and English, handling bookings and enquiries.
- Company: Join a well-established international organisation with a supportive team culture.
- Benefits: Earn £12.79 per hour, paid weekly, with comprehensive training and career progression.
- Other info: Flexible hybrid working with a commitment to inclusivity and diversity.
- Why this job: Kickstart your career in a fast-paced environment while helping customers every day.
- Qualifications: Fluent in Dutch and English, with customer service experience preferred.
The predicted salary is between 12.79 - 12.79 £ per hour.
Based in London E14, working on a Hybrid basis. Offering £12.79 per hour | Paid weekly - every Friday. Full Time | 37.5 hours per week.
We are recruiting on behalf of an established international organisation for a Dutch Speaking Customer Service Advisor to join a busy and supportive customer contact team. If you are fluent in Dutch and English, enjoy helping customers, and thrive in a fast-paced environment, this could be an excellent opportunity to develop your career with a company that offers comprehensive training and genuine progression opportunities.
The Role
As a Customer Service Advisor, you will be the first point of contact for customers, providing friendly, efficient, and professional support across a range of enquiries. You will help customers with bookings, amendments, cancellations, and general information while ensuring every interaction delivers an excellent customer experience.
Key Responsibilities
- Handling inbound customer enquiries via telephone.
- Supporting customers with bookings, amendments, confirmations, and cancellations.
- Providing accurate information and guidance to customers.
- Identifying suitable options and solutions based on customer needs.
- Maintaining a high standard of customer service and attention to detail.
- Working effectively as part of a supportive team environment.
About You
We're looking for someone who has:
- Fluent Dutch and English language skills.
- Previous experience in customer service, contact centre, hospitality, retail, travel, or a similar customer-focused environment.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organisational skills.
- The ability to remain professional and positive when managing a variety of customer enquiries.
- A proactive and motivated approach to work.
Working Hours
37.5 hours per week on a rota basis between:
- Monday to Friday: 8:00am - 8:00pm
- Saturday: 8:00am - 4:00pm
- Sunday: 9:00am - 4:00pm
One weekend day is worked every other week, with a weekday provided in lieu.
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
Dutch Speaking Customer Service Advisor in London employer: JDR Recruitment
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