At a Glance
- Tasks: Engage with customers to recommend the best broadband packages and build lasting relationships.
- Company: Join a supportive and growing contact centre team focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, structured training, and clear career progression.
- Other info: Work in a modern, inclusive environment with regular feedback and development opportunities.
- Why this job: Make a real difference by helping customers find the right connectivity solutions.
- Qualifications: Experience in customer service or telesales is a plus, but full training is provided.
The predicted salary is between 25000 - 30000 £ per year.
Broadband and Connectivity
We are looking for a Residential Telesales Advisor to join a supportive, growing contact centre team.
You will speak to residential customers, understand their needs, and help them choose the right broadband and connectivity package.
This role suits someone who enjoys building rapport, solving problems, and working towards clear goals with strong team support.
What You’ll Be Doing
You will
- Speak with customers on inbound and outbound calls
- Understand customer needs and recommend suitable packages
- Build long‑term customer relationships
- Use Salesforce to manage your pipeline
- Handle queries and objections professionally
- Work towards individual and team targets
- Keep accurate customer records
- Follow compliance and data protection standards
- What We’re Looking For
You will have
- Experience in telesales, customer service, or contact centres
- Confidence speaking to customers on the phone
- Good listening and communication skills
- A positive, reliable attitude
- Willingness to learn and develop
- Good organisation and time management
Sales experience is useful but not essential. Full training is provided.
Desirable Experience
Ideally, you will also have
- Experience in telecoms, utilities, or subscriptions
- Experience working with commission structures
- Experience using CRM systems
- What You’ll Get
- Competitive basic salary
- Structured training and ongoing coaching
- Clear career progression
- Supportive management team
- Modern, inclusive workplace
- Regular feedback and development reviews
- Performance Measures
You will be supported to achieve
- Sales quality and conversion
- Customer satisfaction
- Accurate CRM use
- Consistent attendance
We are an equal opportunities employer and welcome applications from individuals of all backgrounds.
We are committed to creating an inclusive environment where everyone feels valued and respected.
JDR is acting as an Employment Business in relation to this vacancy.
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Customer Care & Sales Advisor in Heywood employer: JDR Recruitment
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