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For Companies At a Glance
- Tasks: Assist customers via phone and email, resolving queries with professionalism.
- Company: Join a dynamic team in a modern Canary Wharf office.
- Benefits: Enjoy a competitive salary, hybrid work, and career development.
- Why this job: Make a difference by providing top-notch customer support in multiple languages.
- Qualifications: Fluency in French, Dutch, or Swedish and contact centre experience required.
- Other info: Inclusive workplace with ongoing training and support for your growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Customer Service Advisor — French, Dutch or Swedish Speaking Hybrid | Canary Wharf, London
Salary: Competitive
About the Role
You will be working as a Customer Service Advisor, speaking directly with customers by telephone and email. You will handle queries, resolve issues, and provide clear, professional support. This is a hybrid role, with time split between home and our Canary Wharf office. You will be part of a fast-paced contact centre environment, focused on delivering high standards of service.
Essential Requirements
- Proven contact centre or call centre experience
- Fluent in French, Dutch or Swedish at professional working level (one required)
- Fluent in spoken and written English
Applications without the required language skills and contact centre experience will not be progressed.
Key Responsibilities
- Answer inbound customer calls and emails
- Resolve customer queries clearly and professionally
- Provide accurate information and support
- Update customer records correctly
- Follow company procedures and service standards
- Meet individual and team performance targets
Working Pattern
- Hybrid working model
- Office based in Canary Wharf, London
- Full-time position
- Standard contact centre shifts
What We Offer
- Competitive salary
- Hybrid working
- Modern office location
- Ongoing training and support
- Career development opportunities
JDR is acting as an Employment Business in relation to this vacancy. We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
Dutch, French, Swedish Speaking - Customer Service Advsior employer: JDR Recruitment
Contact Detail:
JDR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch, French, Swedish Speaking - Customer Service Advsior
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the actual interview.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in French, Dutch, or Swedish, be ready to demonstrate your language abilities during the interview. You could even prepare a few phrases to use when answering questions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Dutch, French, Swedish Speaking - Customer Service Advsior
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in French, Dutch, or Swedish, make sure to highlight your language skills right at the top of your application. Use examples that showcase your proficiency, especially in a customer service context.
Tailor Your Experience: We want to see how your previous contact centre experience makes you a great fit for this role. Be specific about your past roles and responsibilities, and relate them directly to the key responsibilities listed in the job description.
Keep It Professional: Even though we’re all about being friendly, your written application should maintain a professional tone. Make sure your spelling and grammar are spot on, as this reflects your attention to detail and communication skills.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at JDR Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in French, Dutch, or Swedish, make sure you’re comfortable speaking and writing in your chosen language. Practise common customer service phrases and scenarios to show your proficiency during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their approach to customer service will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might face, like handling complaints or resolving issues. Prepare examples from your past experience where you successfully managed similar challenges, as this will demonstrate your problem-solving skills.
✨Showcase Your Team Spirit
This role is all about working in a fast-paced environment, so be ready to discuss how you collaborate with others. Share examples of how you’ve contributed to team goals or supported colleagues in previous roles to highlight your teamwork abilities.
