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- Tasks: Assist customers via phone and email, resolving queries and providing top-notch service.
- Company: Join a professional team in the vibrant Canary Wharf area.
- Benefits: Earn £13.00 per hour with full-time hours and valuable experience.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Flexible working hours and a commitment to inclusivity in the workplace.
The predicted salary is between 13 - 16 £ per hour.
Location: Canary Wharf, London
Contract: Ongoing Temporary Assignment
Pay Rate: £13.00 per hour
Start Date: ASAP
We are currently recruiting for an Office-Based Customer Service Advisor to join a busy and professional team based in Canary Wharf. This is an ongoing temporary role, ideal for someone with strong communication skills who enjoys delivering excellent customer service in a fast‑paced environment.
Working Hours
- Monday to Friday: Shifts falling between 08:00am - 20:00pm
- Weekends: Shifts falling between 10:00am - 17:00pm
Flexibility across these hours is required.
Key Responsibilities
- Handling customer enquiries via phone, email, and/or online systems
- Providing accurate information and resolving queries efficiently
- Updating customer records and internal systems accurately
- Escalating issues where necessary in line with procedures
- Delivering a consistently high level of customer service
Key Requirements
- Previous customer service experience
- Strong verbal and written communication skills
- Confident using computer systems and Microsoft Office
- Professional, reliable, and customer‑focused approach
- Ability to work well both independently and as part of a team
What's on Offer
- Competitive hourly rate of £13.00 per hour
- Ongoing temporary assignment with full‑time hours
- Valuable experience within a professional customer service setting
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
Customer Service Advisor employer: JDR Recruitment
Contact Detail:
JDR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Be flexible with your availability! The job requires shifts across various hours, so showing that you're open to working different times can make you a more attractive candidate.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it makes the process smoother for both of us. Plus, it shows you're proactive and keen on joining our team!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous customer service experience and strong communication skills, as these are key for us at StudySmarter.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in past roles. Whether it’s handling customer enquiries or resolving issues, we want to see how you’ve made a difference in your previous jobs.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. A friendly tone can go a long way in showing us that you’re a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at JDR Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer queries in the past and what strategies you use to ensure excellent service. This will show that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers or resolved conflicts. This will demonstrate your ability to handle enquiries via phone, email, and online systems.
✨Flexibility is Key
The job requires flexibility in working hours, so be prepared to discuss your availability. Highlight any previous experience where you adapted to changing schedules or worked in a fast-paced environment. This shows you're ready to meet the demands of the role.
✨Familiarise Yourself with Microsoft Office
As you'll be using computer systems and Microsoft Office, make sure you're comfortable with these tools. If you have specific examples of how you've used them in previous roles, share those during the interview. It’ll help illustrate your technical skills and readiness for the job.
