At a Glance
- Tasks: Make outbound calls, achieve KPIs, and book appointments with potential customers.
- Company: Join a friendly team at JDR in Bedminster, Bristol.
- Benefits: Earn £13.00 per hour plus bonuses, with opportunities for permanent roles.
- Other info: Enjoy a supportive work environment with potential for growth.
- Why this job: Kickstart your career in customer service and develop valuable communication skills.
- Qualifications: Customer service experience is essential; enthusiasm and a positive attitude are key.
The predicted salary is between 27360 - 31200 € per year.
We are looking for an Outbound Contact Centre Agent.
Days: £13.00 per hour + up to £200 bonus per month
Location: Bedminster
Immediate start
Customer Service Experience Required
Shift: Monday to Thursday 10am - 6pm, Friday 9am - 5pm
Temporary initially, leading to permanent
JDR is recruiting for an Outbound Contact Centre Agent to work with a friendly team in Bedminster, Bristol.
MAIN DUTIES:
- To achieve the key performance indicators (KPIs) for the department and individually - including the numbers of calls made, decision maker contacts achieved, appointments made (number and quality), and appointments visited.
- Ensure that all the calls allocated to them are called within the defined time periods.
- Ensure calls are made using the correct scripts and to incorporate the key messages and specific promotions within their calls.
- Ensure that appointments are booked according to the current policies and standards.
- To make outbound calls as instructed by the Contact Centre Management.
- When required to offer inbound phone cover to the sales phone numbers.
About you:
As an Inbound Contact Centre Agent you will have the following skills and experience:
Contact Centre Agent employer: JDR Recruitment
At JDR, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in Bedminster. Our team enjoys competitive pay, performance bonuses, and opportunities for career advancement, all while working collaboratively to achieve shared goals. Join us to be part of a friendly culture that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent
✨Tip Number 1
Get to know the company! Research JDR and understand their values and what they’re looking for in a Contact Centre Agent. This will help you tailor your approach during interviews and show that you’re genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about making calls, grab a friend and do some mock calls. Focus on being clear, friendly, and confident – it’ll make a huge difference when you’re on the line with potential customers.
✨Tip Number 3
Prepare for common interview questions! Think about how your previous customer service experience relates to the KPIs mentioned in the job description. We want to hear how you’ve handled similar situations before!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at JDR.
We think you need these skills to ace Contact Centre Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can contribute to our team, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Outbound Contact Centre Agent role. Keep it friendly and professional, just like us at StudySmarter.
Follow the Application Instructions:When applying, make sure you follow our application process closely. We appreciate attention to detail, so double-check that you've included everything we ask for before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at JDR Recruitment
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've met or exceeded targets in previous positions, as this will show your potential employer that you understand the importance of metrics in a contact centre environment.
✨Master the Script
Since you'll be using specific scripts during calls, practice them beforehand. This will help you sound natural and confident during the interview. You might even want to role-play with a friend to get comfortable with the flow of the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you turned a negative situation into a positive one or went above and beyond for a customer. This will demonstrate your ability to handle calls effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
